- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Jasper Park Lodge, Jasper, Canada
__jobinformationwidget.freetext.ExternalReference__
REF35965U
Reservation Agent
Region
Luxury & Lifestyle
Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.
At Fairmont Jasper Park Lodge, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
What is in it for you:
- Subsidized staff accommodation provided on-site for full time status
- Competitive extended benefits package including medical, vision and dental for full time permanent status
- Employee Travel Program
- Comprehensive Wellness Platform
- Discounts on food & beverage/spa/golf
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service.
- Follow Front Office policies, procedures and service standards.
- Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail.
- Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments.
- Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (Property Manager).
- Review and update reservations interfacing between the TARS, CRS and PMS.
- Ensure reservation confirmations are issued promptly and accurately.
- Monitor and review Waitlisted Reservations to help maximize Room Revenues.
- Contribute to hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentives.
- Provide support to our colleagues at Fairmont Global Reservations Centre with guest booking needs.
- Monitor and track special promotions and communicate information to various operational departments.
- Ensure all cashier paperwork and journals are filed with Manager on duty on a daily basis.
- Follow all safety and sanitation policies when at work
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
- Other duties as assigned
Your experience and skills include:
- Minimum 1 year Front Office, Reservations or Sales experience required.
- Must possess professional telephone etiquette and have an excellent command of the English language.
- Typing skills, approximately 40 words per minute.
- Property Manager (Opera), and Microsoft Office applications experience an asset.
- Excellent knowledge of hotel facilities and surrounding areas.
- Excellent communication and organizational skills.
- Strong interpersonal and problem solving abilities.
- Must be flexible with shift start/end times and available to work weekends based on operational needs
Your team and working environment:
- Fast-paced, upscale, luxury hotel.
- Sitting: 5-8 hrs/day.
- Walking: 0-3 hrs/day.
- Standing: 0-3 hrs/day.
- Bending/Reaching: 0-3 hrs/day.
- Pushing/Pulling: 0-3 hrs/day.
- Physical effort: low, required to lift up to 30lbs.
- Environmental stress: busy environment.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.
APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Mama Shelter London Shoreditch, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
Mama Shelter
Job type
Permanent
Locations
London
Job Category
Food & Beverage
Description
What we are looking for…Do you have what it takes to be a Waiter/Waitress in our London hot spot ?, we have an exciting opportunity to join our F&B Team at Mama London, If you have experience working
Reference
ed61848c-9ed7-4ba3-9d43-2de2d61b3bee
Expiry Date
01/01/0001
Salary
Location
Mama Shelter London Shoreditch, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Mama Shelter
Job type
Permanent
Locations
London
Job Category
Food & Beverage
Description
Here is the mission of our Cocktail Bartenders in London:Have a positive attitude towards guests and be a team playerPrevious experience in cocktail makingBe passionate about customer service and hosp
Reference
237fce5a-2c3c-43bd-af6c-cffc8bbf65c8
Expiry Date
01/01/0001
Salary
Location
Hyde Ibiza, Ibiza, Spain
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Hyde
Job type
Permanent
Locations
Ibiza
Job Category
Security
Description
Descripción de funcionesLo que harás...Gestionar las relaciones con las empresas de seguridad contratadas.Asegurarse de que el personal externo esté debidamente capacitado y cumpla con las políticas d
Reference
67c50e96-ed7a-4996-9880-c8634b9a06fe
Expiry Date
01/01/0001
Salary
Location
Le Royal Monceau - Raffles Paris, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Le titulaire du poste assiste les différents services sur des tâches principalement administratives afin d’anticiper les demandes de la clientèle. Il s’assure que les standards produits et qualité de
Reference
ed555313-273c-4aef-a611-8e73636febad
Expiry Date
01/01/0001
Salary
Location
Fairmont San Jose, Dallas, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Dallas
Job Category
Rooms
Description
We are looking for a dynamic individual who will ensure our guests have an exceptional hotel experience.What you will be doing:Consistently offer professional, friendly and engaging serviceResponsible
Reference
b94511ff-757a-4918-8ce8-54f1ebdc7921
Expiry Date
01/01/0001
Salary
Location
Novotel São Paulo Morumbi, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
São Paulo
Job Category
Food & Beverage
Description
Lavar/limpar a louça, panelas e utensílios da cozinha, manualmente, e/ou através da máquina. • Executar a limpeza geral das dependências e instalações da cozinha, envolvendo equipamentos, refeitório,
Reference
1d2d76f8-86be-45d8-9410-85db8886476a
Expiry Date
01/01/0001
Salary
Location
Novotel São Paulo Morumbi, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Arrumar os apartamentos, durante a permanência e após a saída dos hóspedes, efetuando a limpeza de todas as suas dependências, trocando enxovais e repondo os materiais necessários (amenidades). • Orga
Reference
2873ccf6-0fff-45a2-9228-5558012e999a
Expiry Date
01/01/0001
Salary
Location
Fairmont Tremblant, Mont-Tremblant, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Mont-Tremblant
Job Category
Rooms
Description
La première impression est toujours la bonne! En tant que concierge, vous prenez soin de répondre aux demandes de nos clients depuis leur arrivée jusqu'à leur départ, en vous assurant qu'ils vivent un
Reference
de867d5d-702c-48fc-9615-9d560b38cb0b
Expiry Date
01/01/0001
Salary
Location
Fairmont Tremblant, Mont-Tremblant, Canada
Experience Level
Student
Job Schedule
Casual
Brands
FAIRMONT
Job type
Internship
Locations
Mont-Tremblant
Job Category
Rooms
Description
La première impression est toujours la bonne! En tant que Superviseur à la réception, vous prenez soin de nos clients depuis leur arrivée jusqu'à leur départ, en vous assurant qu'ils vivent une expéri
Reference
5ab3b254-7474-4c8c-a139-50f84e669a77
Expiry Date
01/01/0001
Salary
Location
Mama Shelter London Shoreditch, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Mama Shelter
Job type
Permanent
Locations
London
Job Category
Finance
Description
MADE FOR YOU ? ONLY IFYou are the financial Sherlock! 🕵️♂️ You know how to analyze and control income audits like a pro to ensure our reports are accurate and ready for the spotlight.You excel at re
Reference
13b6d06e-8157-4a2f-8c32-d0fff3e622bf
Expiry Date
01/01/0001