Relief Quality Control Inspector

Fairmont Royal Pavilion is a beautiful 75 room property located on the platinum coast of beautiful Barbados, which focuses on the growth and development of staff by offering learning opportunities to gain valuable experience in the business

KEY RESPONSIBILITIES:

• Consistently offers professional, engaging and friendly service
• Ensuring the highest degree of cleanliness and maintenance in accordance with Fairmont Hotels & Resorts standards, policies and procedures.   
• Execute weekly audits of all areas to ensure that all standards are being followed  
• Creating an environment wherein continuous improvements are made in the areas of GOP, EES, VOG, and LQA
• Responsible for the assessment and quality control of all areas of the Housekeeping Department including but not limited to, rooms, public areas, laundry, linen, all offices, shops, storage areas
• Attend scheduled departmental meetings as required
• Ensure that the work of each member of the team is reviewed and assess and feedback given on a daily basis to ensure improvement and to ensure service standards are followed
• Maintain all guest rooms, laundry, public areas and heart of house areas; ensuring that the highest standard of cleanliness is achieved
• Monitor the “in house” laundry service and check to ensure that all guest laundry which has been sent out to be laundered has been returned in good condition and returned to guest rooms.
• Assist with the control all inventory and purchasing for the department, demonstrating an awareness of quality and cost.
• Address guests’ concerns quickly; logging and notifying the relevant departments and follow up on resolutions
• Effectively communicate with the team and all stakeholders
• Engage in effective coaching, counseling and managing the performance of colleagues
• Assist with the recruitment, training and development for the Housekeeping Department
• Inspect all rooms, public areas, offices etc along with fixtures and furnishings in to ensure that they are in good working condition, report any deficiencies and liaise with Maintenance to ensure that they are fixed.
• Liaise and communicate with Front Office/Duty Managers on room status and availability.
• Assist with the updating of the property management system with required information in a timely manner.
• Monitor daily colleague attendance to ensure that there is adequate manpower for coverage in all areas.
• Assist with issuing daily work sheets to colleagues ensuring that there is adequate coverage in all areas.
• Assist with ensuring that colleagues have adequate equipment & materials to perform their job to the required standards.
• Pass on end of shift information through the Department’s Log book and through a briefing with the incoming Supervisor
• Assist with effectively and accurately managing payroll and departmental expenses of Housekeeping Departments, within budgeted and forecasted guidelines.
• Assist with the accrual process for the department
• Maintaining an environment that promotes the Health, Wellness and Safety of both Colleagues and Guests 
• Assist with maintaining an active Preventative Maintenance program in conjunction with the Executive Housekeeper and Chief Engineer
• Assist with ensuring high colleague engagement through recognition and removal of identified barriers
• Liaising with all Hotel departments as required
• Actively participating as a member of hotel committees as required
• Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented
• Other duties as assigned

Associate Degree in Hospitality Management or related discipline

Math Skills:  Intermediate Skills (Ability to calculate figures & amounts such as discounts, interest, percentages etc);

Computer skills:  Intermediate Computer Skills; Microsoft Office especially Microsoft Outlook, Word, Excel and Power Point is mandatory

Language Skills:  Excellent communication skills, both written and verbal        

Certificates: Housekeeping and Leadership Management considered essential

Other Skills & Abilities: Advanced Customer & Colleagues Interactive skills; Engaging personality; Demonstrated ability to problem solve and making decisions successfully

• Experience working in a 4/ 5 star Hotel
• Effective communication skills
• Ability to work cohesively as part of a team
• Service focused personality is essential
• Must be energetic and able to lift and pull items 15 - 20 pounds.
• Must be able to effectively handle competing demands via prioritising.
• Ability to stand for lengthy periods
• Experience in a LQA, Forbes 5 star and AAA 4 Diamond hotel or resort required 
• Must be legally able to work in Barbados