Recreation Manager

• Practice professionalism in every situation with management, guests and Heartists, treating each person with respect and integrity.
• Be responsible for the safe, fun and memorable experience the guests and members receive in the Kid’s Club and activities operations.
• Promoting healthy and fun activities for the children of the resort guests and members. Scheduling to ensure activities and events start on time and last the duration.
• To ensure that all Child Care procedures are in place and the area related to children activities is as per standard requirements.
• To ensure children are logged in and out of the area with due care and concern.
• To oversee all areas relating to children’s activities and devise a range of activities for all ages and abilities.
• Supervise to ensure maximum safety at all times and control of all children during supervised activity/play sessions
• To set-up, promote & operate children’s events to achieve department children’s activity budgets through the active promotion of revenue generating activities
• Responsible for member and guest retention by creating a memorable experience for the children and parents.
• Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries.
• Maintain the confidentiality policy for all spa guests and Heartists.
• Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
• Personally greet all incoming VIP guests and provide tour of facility.
• Communicate guest preferences to relevant departments and Heartists.
• Answer any guest’s billing questions or concerns, provide rational and reasonable solutions and resolve disputes in a prompt and professional manner.
• Inquire as to the guest experience and level of satisfaction with treatments and services.

• Previous Spa or Hospitality experience is a must in managerial capacity.
• Previous team handling experience is a must.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Previous Spa or Hospitality experience preferred

Visa Requirements: 

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

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