Recreation - Hostess

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary:
As a Recreation Hostess, you’ll be the face of the recreation department, ensuring guests experience a warm, welcoming, and enjoyable atmosphere. You will be responsible for greeting and assisting guests, managing the flow of activities, and ensuring that all recreational offerings meet the needs and expectations of our guests. Your role will also involve providing information on events, coordinating bookings, and offering friendly guidance to enhance guests' experience, especially for families and children.

You will work closely with the Recreation team to create a fun, memorable, and safe environment, ensuring every guest leaves with a smile. Your responsibility also includes supporting daily operations, maintaining high levels of service, and ensuring safety protocols are adhered to.

• Guest Reception: Greet guests, provide information on activities, and assist with bookings.
• Activity Coordination: Manage daily activities, ensuring smooth operations and guest engagement.
• Safety Assurance: Follow safety protocols, ensuring children’s activities are supervised.
• Event Support: Help set up, assist during events, and ensure activities run smoothly.
• Guest Assistance: Address inquiries, resolve concerns, and ensure guest satisfaction.
• Maintain Cleanliness: Keep the recreation area clean and organized, reporting issues as needed.
• Inventory Support: Assist in managing recreation supplies and equipment.
• Create Memorable Experiences: Provide a fun, engaging, and safe environment for all guests.

Experience/Certificates/Education

• Previous experience working preferably in a luxury hospitality setting.
• Strong interpersonal skills with the ability to interact positively with guests.
• Ability to manage multiple tasks effectively while maintaining a friendly and approachable demeanor.
• Basic understanding of safety protocols and the ability to enforce them.
• Flexible schedule, including availability to work weekends, and holidays as needed.

What’s In It for You

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture