- Full-Time
- Permanent
- NOVOTEL
- Rooms
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NOVOTEL PARIS 13 PORTE D'ITALIE, KREMLIN BICETRE
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PGMWY535
Réceptionniste polyvalentF/H
Mission:
Votre principal challenge pour cette mission? LA SATISFACTION DE NOS CLIENTS !
- Tu assureras un accueil chaleureux efficace "heartist" et conforme aux attentes qualité des deux marques présentes au sein de notre combo.
- savoir recevoir le client n'est pas uniquement savoir faire un check in : La polyvalence est une seconde nature chez toi et tu assureras les différentes prestations offertes aux clients (accueil, réservation, petits déjeuners, bar) pour que tu sois l'atout, avec l'équipe de réception, de notre combo.
- Tu réaliseras les procédures informatiques administratives liées au séjour des clients sur OPERA CLOUD/ Résaweb / STRIPE
- Tu garantiras la satisfaction d'une clientèle d'affaires internationale en :
- Assurant un relationnel professionnel et personnalisé,
- Fidélisant les clients au travers du programme All avec une attitude commerciale adaptée,
- Tu renseigneras les clients sur les services de nos hôtels , et en présentant la destination, et les "bons plans du moment".
- Vous êtes soucieux de la qualité et attentif aux remarques de vos clients ! Vous n’hésiterez pas à les partager pour avancer en équipe dans la bonne direction.
- Tu veilleras à la sécurité des biens et des personnes lors de ton shift.
- Ton esprit "Heartist" te permettra de t' inscrire en élément moteur dans une équipe professionnelle qui sera ravie de te faire partager sa passion du client.
Profile:
- Polyvalence et autonomie
- Bonne maitrise de l'anglais, une deuxième langue est un plus.
- le manque d'experience n'est pas un problème, on s'occupe de te former, si on te recrute c'est aussi ta capacité d'adaptation.
- Connaissances du logiciel Opera Cloud, Resaweb (appréciées mais non obligatoires)
- Aisance relationnelle, open.
- Organisé(e), curieux (se), dynamique, présentation soignée
Vivez en ACCOR avec vos talents, rejoignez-nous dès maintenant !
#BeALLYouAre.
Poste ouvert aux débutants, aux étudiants.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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