- Full-Time
- Permanent
- Rooms
- ACCOR
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Mondrian Bordeaux Les Carmes, Bordeaux, France
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REF51343I
Réceptionniste de nuit
Region
Luxury & Lifestyle
Saisissez la magnifique opportunité de rejoindre l'équipe d'un Hôtel Luxury Lifestyle 5* unique en son genre. Le Mondrian Bordeaux a été construit autour d'un bâtiment du 19ème siècle et entièrement designé par Philippe Starck.
Vous ferez partie d'une marque et d'un groupe en pleine expansion dans le Monde entier.
Mondrian est plus qu'un hôtel : c'est une façon de voyager... Un conte de fées moderne et culturel.
Au sein de l'équipe Front Office, nous recherchons notre Réceptionniste de nuit / Night Audit (H/F).
Vous aurez pour missions de:
-
- Assurer l'accueil, le départ et les arrivées des clients pendant la nuit de façon chaleureuse et personnalisée.
- Avoir la responsabilité de l'établissement, après le départ des responsables de jour: garantir notamment le calme et la sécurité des clients.
- Garantir le chiffre d’affaire de l’hôtel en pratiquant les différents audits night
- Assurer la comptabilité de la réception: validation des encaissements, contrôle des règlements, des débiteurs, établissement du rapport comptable de la journée pour la direction.
- Etablir la clôture des opérations du jour pour la réception.
- Développer la motivation et l'adhésion des équipes en créant un bon climat de travail.
- Expliquer et former les équipes de la réception jour afin qu’elles comprennent le tenants et aboutissants des tâches du jour sur la nuit, lors des handovers.
- Travailler en étroite collaboration avec les autres services pour répondre aux attentes des clients et les anticiper.
- Informer vos managers sur les situations passées durant votre shift et lors de vos rondes.
- Établir et entretenir d'excellentes relations avec les clients dans l'objectif de les fidéliser.
- Garantir le calme et la sécurité de l'hôtel pendant la nuit et prendre toutes les décisions importantes en cas d'urgence (procédure incendie ...).
- Gérer les diverses demandes client : room service, taxi, etc…
Vous êtes diplômé(e) en management hôtelier et avez une expérience réussie dans un poste similaire dans un environnement hôtelier haut de gamme.
Vous maitrisez le logiciel OPERA et les procédures de clôture de nuit.
Votre anglais est courant, la maitrise d'une seconde langue sera appréciée.
Vous êtes autonome et possédez le sens de l'organisation et du relationnel. Efficacité et discrétion sont de rigueur.
Qui êtes-vous?
Tell it like it is - Authentique, honnête, franc, sincère, vrai
Have fun and make friends - fun, dynamique, fantasque, optimiste, “wink", décontracté
I've got your back - Fiable, responsable, impliqué, vous tenez vos promesses, vous allez jusqu’au bout de vos actions
Play to win - Original, avant-gardiste, pense "hors des sentiers battus"; ouvert à de nouvelles possibilités, unique
Right here, right now - Attentif, orienté détails et client, concentré, dans l'action, précis
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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