- Full-Time
- Permanent
- Rooms
- ACCOR
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ibis Paris Saint-Denis Stade Sud, Saint-Denis, France
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REF2282Z
Réceptionniste de nuit
Region
Europe and North Africa
L'ibis Paris Saint-Denis Stade Sud est un hôtel moderne de 95 chambres offrant un cadre accueillant et confortable pour ses clients. Il est situé à deux pas du célèbre Stade de France, dans le quartier d’affaires de la Plaine. Avec des services de qualité et une ambiance conviviale, nous nous engageons à fournir une expérience mémorable à nos clients.
Nous recherchons un(e) Réceptionniste de nuit pour renforcer notre équipe. Ce poste est essentiel pour assurer un accueil chaleureux et un service de qualité durant la nuit. Les missions principales incluent :
- Accueillir et prendre soin du séjour client de A à Z : de la réservation au check-out, en passant par les en-cas au bar et la facturation
- Gérer les réservations et les départs, les appels téléphoniques et mails en respectant les fondamentaux de la marque
- Prendre en charge les demandes et les préoccupations des clients
- Effectuer les tâches administratives, et la passation de consigne aux collaborateurs et supérieurs
- Être garant du calme et de la sécurité de l'hôtel, et prendre toutes les décisions en cas d'urgence
- Assurer la propreté et l'organisation de la zone d'accueil
- Préparez les informations destinées aux différents services afin que chaque ouverture de service soit optimale
- Respecter et opérer les procédures internes de contrôle et de sécurité du chiffre d'affaires
- Contribuer à la réalisation des objectifs quantitatifs et qualitatifs de votre service
Nous cherchons une personne dynamique et motivée, capable de travailler de manière autonome et de gérer des situations variées durant la nuit. Les compétences et traits de personnalité recherchés incluent :
- Une excellente présentation et un sens du service client; vous êtes l'image de l'hôtel et l'ambassadeur de la marque ibis
- De bonnes compétences en communication; français et anglais obligatoire
- Une capacité à travailler en autonomie et faire preuve de maîtrise de soi en toutes circonstances
- Un esprit d'équipe et un sens de l'organisation
- Une expérience minimale d'un an dans un poste similaire
- Une maîtrise du logiciel FOLS est un atout
Notre Engagement Diversité & Inclusion :
Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.
Salaire et avantages du poste :
- Contrat à durée indéterminée (CDI) sur 39h
- 13ème mois
- 50% du pass Navigo remboursé
- Mutuelle d'entreprise
- Parking collaborateur
- Carte collaborateur « Heartist », avec de nombreux avantages et réductions dans les hôtels Accor
- Et surtout... de multiples possibilités d'évolutions au sein du réseau des hôtels du groupe Accor
Si vous êtes prêt(e) à relever ce défi et à rejoindre une équipe dynamique, n’hésitez pas à postuler dès maintenant sur H2792-DM@accor.com
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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