Receptionist / Relief Night Manager

A Full Time Dual role opportunity providing valuable experience in five star Luxury Hotel of the Year.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Receptionist

• Ensure a professional and attentive service is provided and guest expectations are exceeded.
• Respond to guest requests promptly, efficiently and courteously during reservations, arrival & check in, departure & check out, and throughout their stay.
• With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive and in line with Sofitel service standards
• Have the freedom and creativity to deliver memorable moments that provide treasured guest experiences.

Relief Night Manager 

Effectively undertake the daily reconciliation of the Hotel’s trading, including the checking and preparation of reports and statistical information.  Ensure smooth and efficient running of the Hotel's overnight operation, along with maintaining maximum guest satisfaction as well being responsible for the safety and security of the property.

• Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
• Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
• Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
• Prepare and distribute relevant reports.  Maintain hotel weekly and monthly statistics.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Carry out reception duties in case of any late arrivals or early departure, taking future reservations or answer guest’s inquiries.
• Ensure strict procedures are followed for all cash/credit, online transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Provide support to the Food and Beverage operation, ensuring room service requests are timely and of the highest quality.
• Assist with any overnight housekeeping requests
• Supervise night cleaner duties, ensuring all are completed to the required standard.
• Complete month end reports

Qualifications

• Minimum 6 months experience in a similar role or in a leadership role, preferably including 5 star experience
• Knowledge of Opera or a similar property management system.
• Up-to-date Manager Certificate
• Full, clean New Zealand driving license, preferably with manual driving licence
• Ability to train and develop team members
• First aid certificate would be viewed as favourable 

Benefits

• We offer competitive pay with night time allowance overtime plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy, PLUS free gym access and free Ski Hire during Winter.
• Build your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2023 HM Award winner
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Work Your Way - speak with us about your desired work life balance and make your perfect balance a reality
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Enjoy working in the heart of beautiful Queenstown with our diverse and professional team