- Full-Time
- Permanent
- Rooms
- ACCOR
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JO&JOE Roma, Rome, Italy
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REF26464V
Receptionist (M/F) - JO&JOE ROMA
Region
Luxury & Lifestyle
Chi siamo?
JO&JOE è un marchio creato nel 2017. Le nostre "Open House" combinano il comfort di un hotel con la convivialità di un ostello. Spazi abitativi aperti, amichevoli e colorati. Situati in posizione ideale nelle città internazionali, i nostri ostelli offrono un'esperienza per i viaggiatori e per i locali (terrazze, ristoranti, bar, eventi, camere di design a prezzi accessibili). Ogni JO&JOE è unico, presente nella vita del quartiere. Crediamo che viaggiare non sia una questione di convenienza economica, ma di apertura e desiderio di conoscere nuove persone. Vi aspettiamo.
Ciao! Ciao! Servus! Ciao! Oi!
JO&JOE sta cercando il suo nuovo responsabile della reception.
Sarà responsabile dell'accoglienza degli ospiti sotto la supervisione dello Smile Officer.
Perché proprio tu?
Nessuna di queste ricette vi spaventa :
Missione 1 : Garantire un'accoglienza calorosa, personalizzata e permanente ai clienti, consigliandoli, fidelizzandoli e gestendo il numero di clienti. Trasmettere l'immagine di JO&JOE e della sua Open House attraverso il proprio atteggiamento.
Missione 2 : Registrare le prenotazioni dei clienti e gestire le telefonate.
Missione 3 : Accogliere e prendersi cura del cliente seguendo le linee guida del brand
Missione 4 : Supportare l'ospite garantendo un'assistenza nei tempi brevi
Missione 5 : Conoscere e applicare le regole di sicurezza dell'Open House (antincendio, ecc.) e garantire la sicurezza dei beni e delle persone
Missione 6 : Controllare le vendite con le direttive del brand e promuovere il programma di fidelizzazione
Missione 7: Promuovere i vari servizi Dell'open house per ottimizzare le vendite aggiuntive (servizi di concierge, upsales, ecc.)
Missione 8 : Assistere il servizio di ristorazione, in particolare per la prima colazione.
Missione 9 : Comunicare le informazioni necessarie agli altri reparti (piani, pulizie, tecnici, ecc.) e agli altri membri del proprio reparto.
Missione 10 : Rispettare le procedure di fatturazione e di incasso e supervisionare la preparazione e l'invio delle varie fatture dei debitori.
Missione 11 : Gestire il fondo cassa a voi affidato
Missione 12 : Verificare le richieste ricevute dai nostri portali dei nostri ospiti
Missione 13 : Gestione dei gruppi, fatturazione, gestione dei commenti dei clienti
Missione 14 : Rapporti, registrazioni, preparazione delle richieste F&B per il giorno successivo.
Perché avete la stoffa per farlo :
- Buon umore garantito senza riserve
- Un senso del servizio al cliente perfettamente equilibrato
- La passione per il servizio al cliente
- Un gusto particolare per le cifre e lo sviluppo commerciale
- Desiderio di imparare e svilupparsi
Competenze benvenute :
- Settore di studio: Ospitalità
- Esperienza professionale: minimo 1 o 2 anni
- Lingue richieste: italiano, inglese ("fluente")
Contratto di lavoro: Tempo indeterminato, Tempo pieno
Orario:
- Festivo
- Orario flessibile
- Weekend
Sede di lavoro: Di persona
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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