Night Manager - 6 months fixed term

About The Hotel

Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travelers, family holidays or a romantic getaway.

Merging style and elegance with every detail, Quay West Suites Melbourne comprises self-contained, 5-star apartments designed for long-term and short stay travel. Additional amenities include 24-hour reception and in-room dining; a modern gymnasium, stunning lap pool, sauna, spa, under cover parking and the chic Jarrah Restaurant & Bar, which can be hired for private corporate or social events. For onsite meetings and conference venues, the hotel offers five function spaces accommodating up to 120 guests. 

As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation. This is a Full Time, Fixed Term Role until October 2025.

Primary Responsibilities

• Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift       

• Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries

• Manage the reception desk and oversee night audit and reporting procedures

• Uphold overnight property security standards

• Assist in preparing for the daytime team's operations

• Role to cover Saturday and Sunday shifts 

Skills and Experience

• Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance

• A positive demeanour and capable of working independently

• Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits

• Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences

• A keen eye for detail to ensure accurate daily revenue capture and reporting

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!

• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you

• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays

• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

Quay West Suites Melbourne is part of the Accor Group. ACCOR HOTELS is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings as well as a variety of employee discounts and benefits world wide!

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm  and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."

So, when will you join us? Click 'Apply' to begin your journey with Accor Hotels