- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
RIXOS RIXOS RESIDENCES DUBAI JEWEL OF THE CREE, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF37594U
Receptionist
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Under the guidance and supervision of the Team Leader ,Front Office Supervisor and within the limits of the established Rixos Hotels policies and procedure, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
-
- Welcoming guests
- Ensures that all guests are greeted on arrival & departure of the hotel.
- Register and process check in for all arrivals.
- Handle guest check outs efficiently and professionally.
- Update guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message, mail and package to Guests.
- Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
- Handle safe deposit boxes in a accordance with policies and procedurres.
- Report any unusual occurrences or requested to manager.
- Be aware of the hotel accident Prevention Policies.
- Ensure the cleanliness and neatness of front office area.
- Ensures that all guests are greeted on arrival & departure of the hotel.
- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily
- .Check Hotel situation, occupancy, functions, groups, VIPs
- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
- Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
- Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
- Review and update Logbook
- Check equipments
- Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
- Oversee the day to day operations
- Report regularly on happening to Asst. FO/FOM
- Fire Procedure
- First Aid Procedures
- Handle guest complaints and report to manager
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Novotel Paris Porte de Versailles, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
- De shift de jour principalement (shift matin 7h - 15h30 et shift du soir 15h30 - 00H environ, selon planning)- Tu assures les opérations liées à l'arrivée et au départ du client. Tu veilles à faire
Reference
277fe8d2-559d-4c42-8397-2be28121e35e
Expiry Date
01/01/0001
Salary
Location
, Doha, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
What you will be doing:Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office.To be a touch point for the guests at arrival, depa
Reference
73ef82a9-d87e-4d0a-851a-0a064c3dfad5
Expiry Date
01/01/0001
Salary
Location
PULLMAN AUCKLAND HOTEL & APARTMENTS, Auckland, New Zealand
Experience Level
Mid-Senior Level
Job Schedule
Part-Time
Brands
PULLMAN
Job type
Permanent
Locations
Auckland
Job Category
Rooms
Description
LOOKING TO CHANGE THE GAME?Pullman Auckland is looking for a talented and a passionate concierge wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guest
Reference
8dd5f00e-67e1-4f16-bc14-3c3be4170768
Expiry Date
01/01/0001
Salary
Location
SO/ PARIS Hotel, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SO/
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Au vu de son succès, SO/ Paris étoffe ses équipes ! Envie de faire partie de cette aventure unique ? Rejoins la team du Front Office pour vivre une aventure unique ! Ton équipe :Tu es coaché(
Reference
d8c6daa9-2c7d-4630-8bac-b375b7d0c62d
Expiry Date
01/01/0001
Salary
Location
Novotel Bengaluru Outer Ring Road, Bengaluru, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Bengaluru
Job Category
Rooms
Description
Key Responsibilities:Recruit, train, and supervise housekeeping staff.Schedule shifts and delegate tasks to ensure efficient operations.Conduct regular performance evaluations and provide feedback.Ins
Reference
b59113f3-75b2-4649-84dd-f6a3c5446d27
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON BRUSSELS, Brussels, Belgium
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Brussels
Job Category
Rooms
Description
Tu seras en charge de...Contrôle des chambres et des lieux publics dans le respect des standards de l’hôtel, gestion des officesRépartition du travail des équipesGestion des priorités et du temps de t
Reference
6f0ece91-60cf-41d0-a63f-d1892b5d441b
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Paris East, Paris, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Il paraît que la 1ère impression est toujours la bonne, tant mieux, vous êtes la première personne que nos clients rencontrent. Ils doivent être entre de bonnes mains avec vous 🤗. Vous êtes en char
Reference
d2630fac-5f43-42c2-aa40-32ef9b5209ef
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Paris East, Paris, France
Experience Level
Associate
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Mama Shelter Paris East à la recherche de son prochain Superviseur Réception (H/F/NB) LA MISSION ?Il paraît que la 1ère impression est toujours la bonne, tant mieux, vous êtes la première personne que
Reference
d42ea040-36f3-4fa0-bdaa-827b10e5f0f7
Expiry Date
01/01/0001
Salary
Location
ibis budget Bilbao City, Bilbao, Spain
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS BUDGET
Job type
Temporary
Locations
Spain
Job Category
Rooms
Description
El equipo Ibis Budget Bilbao City busca un nuevo integrante para su equipo al que le apasione el trato con el cliente. Si te consideras una persona con habilidades sociales, buena capacidad para traba
Reference
c915b7b2-62bd-4ef8-91a4-204448985719
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris La Défense, Courbevoie, France
Experience Level
Mid-Senior Level
Job Schedule
Part-Time
Brands
MERCURE
Job type
Permanent
Locations
Courbevoie
Job Category
Rooms
Description
Bienvenue dans un métier qui vous permet d’être au cœur de la vie d’un hôtel et de vous ouvrir les portes d’un quotidien épanouissant au sein d’un groupe à envergure internationale !Notre hôtel Mercur
Reference
b73afaf1-33c1-4593-a292-5a50a580e60f
Expiry Date
01/01/0001