- Full-Time
- Permanent
- RIXOS
- Rooms
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Rixos Premium Qetaifan Island North, Lusail, Qatar
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REF61889H
Receptionist
Region
Luxury & Lifestyle
Rixos Premium Qetaifan Island North
Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.
Receptionist
This position is responsible for performing all aspects of the smooth and efficient daily operation of the Front Desk and ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.
- Welcome guests as per our hotel standards.
- Assist guests with check-in and checkout, as well as other cashiering duties as needed.
- Review arrival lists and prepare compendiums before guests’ arrival and check into the system if necessary.
- Register and issue room keys according to departmental standards and procedures.
- Ensure that members consistently receive all benefits and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to the room prior to guest arrival.
- Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
- Update and maintain repeat guest history system.
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
- Handle guests’ complaints and comments tactfully and efficiently.
- Handling guests’ mails, messages, and answering phone calls.
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
- Be vigilant regarding in-house credit matters and act upon any discrepancies.
- Alert Security or Duty Manager of suspicious looking person(s) / articles.
- Maintain complete knowledge of all food & beverage services, outlets, and hotel services/features.
- Be fully conversant with hotel fire & life safety/emergency procedures.
- Attend all briefings, meetings, and trainings as assigned by management.
- Minimum 1-2 years of experience in a similar position in the hospitality industry (5* Hotel or resort).
- Diploma in Tourism / Hospitality Management.
- Good in English and communications Skills.
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Interpersonal skills.
- Basic computer skills.
- Customer-oriented with a positive attitude and smiling face.
- Friendly and approachable.
- Cooperative and self-giving team player.
- Ability and willingness to perform under stress.
- Positive and high energy level.
- A willingness to go the extra mile in ensuring guests' needs are met.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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