- Full-Time
- Permanent
- IBIS
- Rooms
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ibis Barcelona Meridiana, Barcelona, Spain
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REF242W
Recepcionista Lider
Region
Europe and North Africa
This vacancy has now expired. Please see similar roles below...
¿Por qué trabajar para Accor?
Somos mucho más que un líder mundial. Somos 280.000 mujeres y hombres que colocan a las personas en el centro de lo que hacemos y fomentamos una verdadera pasión por el servicio y los logros más allá de los límites. Ser parte de Accor significa embarcarse en un viaje único en la vida para imaginar la hospitalidad del futuro.
¡Si tienes muchas ganas, un gran corazón y buena energía, entonces esta oferta es para ti!
Estamos buscando un/una recepcionista polivalente para incorporarse lo antes posible en nuestro hotel.
Cómo será tu día:
- Realizarás el check in/check out de los clientes, gestionarás las reservas, ofrecerás atención al cliente e información turística. Los imprescindibles de cualquier recepción!
- Ofrecerás un servicio excepcional en cada encuentro con el cliente y afrontarás las situaciones relativas al trato con este, ofreciéndole soluciones que satisfagan sus necesidades.
- Comunicarás el storytelling del hotel con orgullo, buscando oportunidades de venta y ofreciendo una experiencia personalizada al cliente.
- Tendrás turnos rotativos de lunes a domingo con descanso de 2 días semanales consecutivos.
- Darás apoyo al servicio de desayuno y de bar cuando sea necesario y desempeñar de manera ocasional turnos en los servicios de restauración
Cómo nos gustaría que seas:
- Una personalidad enfocada en el servicio al cliente es esencial y tener experiencia previa en este terreno seria estupendo.
- Hablar un ingles fluido es básico, porque nuestro cliente es internacional. Otros idiomas serán muy valorables.
- Necesitamos que seas responsable, capaz de resolver problemas, educado y con buenas dotes de comunicación.
- Autónomo pero capaz de trabajar en equipo.
- Tolerante , resistente al stress
- Creativo , nos gusta crear experiencias personalizadas para nuestros clientes y te necesitamos.
Beneficios
· Programas de aprendizaje a través de nuestras Academias y la oportunidad de obtener calificaciones mientras trabaja
- Tarjetas empleado con descuentos para disfrutar en todos los hoteles y marcas del grupo
· ¡Oportunidad de desarrollar su talento y crecer dentro de su hotel y alrededor del mundo!
· Capacidad para marcar la diferencia en la comunidad local a través de nuestras actividades de Responsabilidad Social Corporativa
Nuestro compromiso con la diversidad y la inclusión:
Somos una empresa inclusiva y nuestra ambición es atraer, reclutar y promover talento diverso.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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