__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Job Category__ Rooms

__vacancyopjusttionswidget.opt-Brands__ ACCOR

Descripción de la empresa

En 1974, en la apertura del primer hotel ibis en Burdeos, Francia, también se lanzó la primera marca de hotel económico estandarizado del mundo. ¿El objetivo? Hacer que todos puedan acceder a la comodidad garantizada y de alta calidad. Medio siglo después, el nombre ibis pasó a ser mundialmente conocido, con más de 2500 propiedades en seis continentes.

Descripción del empleo

Realizar las reservas solicitadas, comprobando la disponibilidad en el sistema. Informar al cliente de todos los detalles, como: tarifa diaria, tipo de piso, horario, etc. Ser responsable del correo electrónico de reservas del hotel, respondiendo a las consultas de los clientes y confirmando las reservas solicitadas por correo electrónico.
Recibir a los clientes con el estilo de la marca. Ser facilitador del servicio, proporcionando información sobre el funcionamiento básico del hotel.
Comprobar la reserva, solicitando el cumplimiento de los datos personales, comprobando los documentos requeridos. Velar por el cumplimiento del alojamiento de menores de edad y entrega de la llave de la habitación.
Ser el principal contacto entre el cliente y otras áreas del hotel, recibiendo sus peticiones, sugerencias, quejas, etc. Buscar la resolución, pasando esta información al departamento responsable cuando sea necesario.
Estar al día de toda la información de la ciudad sobre turismo, eventos locales, etc.
Ofrecer y puntuar el programa de fidelidad de acuerdo con las directrices.
Estar atento a los clientes habituales y del programa de fidelidad. Garantizarles una acogida especial ofreciéndoles los Soft Benefits disponibles, según su clasificación y preferencia.
Contestar al teléfono según el estilo de la marca.
Despertar a los huéspedes cuando lo soliciten.
Garantizar el cumplimiento de las prácticas de Recepción y los procedimientos de Autocontrol.
Atender a los clientes en el restaurante/bar/tienda de conveniencia del hotel, en caso necesario, favoreciendo el espíritu de polivalencia.

Requisitos

Enseñanza Media / Secundaria completa
Enseñanza Superior en Hotelería, Turismo o compatible
Office
Atención al cliente
Atención telefónica
Inglés - Intermedio

Información adicional

En el mismo cargo, en al área o en Atención al cliente

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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