People & Culture Manager

A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations and extensive conference facilities, two pools and leisure amenities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast with a team of 150 employees and growing.

The property’s leadership team aspires to attract, develop and retain amazing talent who are passionate about fostering a great work environment across all departments while creating memorable experiences for their guests.

We are seeking an enthusiastic, motivated and dynamic People & Culture Manager to join our team. Reporting directly to the General Manager, this is an exciting opportunity to lead the culture for a well-established, high performing and driven team while working collaboratively with the rest of the Resort’s leadership team.

WHAT YOU WILL BE DOING:

• Establish and deliver the Resort’s People and Culture strategy, identifying areas for development and improvements;
• Be the guiding light for the workplace’s Heartist® culture, spotting each opportunity to help the team love what they do;
• Provide support and advisory to Heads of Department for performance, development and recognition matters, ensuring their process are in line with both the strategy and Accor process;
• Champion talent development and learning, acting as the partner between Accor Academy and managers to ensure the resources available are used to their fullest potential;
• Industrial relations following the guidelines outlined in the Fair Work Australia Act, National Employment Standards and relevant Award or Agreement.
• Lead and guide employee engagement activities such as reward and recognition, employee wellbeing, talent management and development activities.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous experience in a People & Culture / Human Resources leadership role, preferably within hotels, resorts or hospitality;
• A competent, experienced, and passionate leader in employee related matters, including performance management, learning and development, and employee engagement;
• Enthusiasm for dealing with a diverse workforce, flexible and able to embrace and respond effectively to change;
• Exceptional eye for detail, and the ability to multi-task and communicate effectively to a variety of stakeholders;
• Strong personal integrity;
• Strong knowledge of human resource processes, industrial relations, Fair Work and the Hospitality Industry (General) Award 2020;
• Tertiary qualification in Human Resources or a related discipline;
• Rehabilitation and Return to Work Coordinator and MHFA accreditations highly regarded.

We are looking for the right person for this role, and are happy to consider part-time or flexible working arrangement requests.

WHAT IS IN IT FOR YOU?

• Competitive Base Salary + Superannuation;
• Employee benefits within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you;
• Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy;
• Internal recognition events such as tenure milestones;
• Employee Assistance Program;
• Daily meals provided on shift and free car parking,

And most excitingly, this a great opportunity to be part of a dynamic and fun Resort environment, with a supportive team and a proven history of developing their people. This is a fantastic opening for someone who is looking to expand their Human Resources journey into the world of Hotel and Resorts and grow and grow their knowledge.