People & Culture Coordinator (Human Resources)

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Discover the wonder of Washington, D.C. from your perfect home base in the heart of charming Georgetown. Washington, D.C. is a center of power that has shaped world history, a big city with a small-town feel, and a vibrant hub for exciting social, dining, and cultural scenes. Experience it all from an iconic neighborhood hotel that will feel like your own private residence in the heart of the Capital.

Reporting to the Assistant Director of People & Culture, the People & Culture Coordinator is responsible for ensuring all our internal and external guests feel welcome and receive professional, exceptional service.   This position plays an integral role in the organization, and efficiency of the People & Culture office, managing administration, communication, and flow of the office. With incredible attention to detail, time management skills and follow through you will provide a seamless experience to current and incoming employees.

RESPONSIBILITIES:

• Establish an atmosphere where people don’t’ want to leave work for ‘fear of missing out’
• Share similar values that align with: respect, belonging, integrity, empowerment, excellence
• Respond to varied colleague inquiries in a professional and friendly manner
• Assist eligible colleagues with the pretty terrific benefit package we offer
• Share in celebrating all the great things the amazing colleagues do on a daily basis, ensure to communicate that as well
• Assist with employee communication including hotel happenings, internal training schedule and social media
• Maintain the daily flow of administration duties and documents, ensure they follow Brand and Hotel policies, ensuring complete confidentiality in all matters
• Prioritize all phone calls and in-person visitors ensuring timely follow up
• Assist with all areas of the recruitment process.
• Maintain accurate employee records, through all related data systems, including bi-weekly payroll, benefits, monthly reporting.  
• Coordinate new employee paperwork including administration related to onboarding
• Administer new hire orientation as directed with People & Culture Manager & Director
• Ensure a clean and safe working environment, participating in any ongoing safety programs;
• Process Workers Compensation claims, manage STD, LTD requests
• Assist in maintaining high levels of employee satisfaction and team spirit.
• Support hotel committees and organizing colleague functions, such as but not limited to, townhalls, DEI events, recognition and celebration events, including the legendary Annual Colleague Holiday Party
• Assists with other operations of the People & Culture Office as needed

• Proven ability to maintain professionalism in a highly confidential environment and to deal with all visitors with tact, diplomacy and warmth
• Exceptional interpersonal and communication skills, both written and verbal
• Proven ability to work in a busy, fast paced environment;
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• University or College degree in Human Resources or related field an asset;
• Excellent computer skills, proficient with MS Office (Word, Excel, Outlook), and Presentation skills
• Knowledge of US Employment law an asset
• Excellent organizational skills with particular attention to details and a self-starter;

What will you bring to this role?

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits including:

• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities 
• Discounted rates at in house gym 
• Employee Assistance Program
• Discounted rates on local city bikes membership 
• Discounted Pet Insurance 
• Life & ADD insurance
• Short term Disability Insurance   
• $28.00 - $31.00/hr 

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Physical Aspects of Position (include but are not limited to): 

• Constant standing, walking, sitting throughout shift
• Lifting pushing and pulling up to 40lbs

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Visa Requirements:

• Applicants must be able to provide proof that they are legally able to work in the United States. 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Washington, D.C., Georgetown is proud to be an Equal Opportunity Employer.