Company Description
Located in the heart of Broadbeach and just moments from the coastline, Sofitel Gold Coast Broadbeach is where French elegance meets beachside sophistication. With 296 beautifully appointed rooms, sweeping ocean and hinterland views, and vibrant dining destinations, this is a place where hospitality is alive, warm, and effortlessly refined.
Belong somewhere you can thrive.
Here, you’re part of a community that sees you, backs you, and invites your passion to shine. You’ll be empowered to think ahead, personalise moments, and deliver service with intention - because our guests deserve nothing less. And so do you.
Job Description
At Sofitel Gold Coast Broadbeach, we celebrate the French art of living through La Maison — a workplace uniting luxury, authenticity, and heartfelt connections. As our People & Culture Administrator, you'll support the P&C team in delivering exceptional Heartist experiences through efficient administration and seamless coordination across learning, compliance, engagement, and recognition activities.
A career that lets your passion shine:
- Administer the 'Learn Your Way' learning platform — enrolments, reporting, compliance monitoring, and completion tracking
- Coordinate attendance and logistics for classroom and face-to-face training programs, and maintain learning and development records
- Coordinate onboarding invitations, pre-employment documentation, and new starter administration, ensuring new Heartists enjoy a warm, professional induction
- Liaise with department leaders on commencement schedules and onboarding requirements
- Monitor and maintain mandatory licences and certifications (RSA, RSG, First Aid, Fire Warden, Food Safety), proactively communicating renewals
- Manage employee locker allocations and maintain accurate records
- Maintain Heartist noticeboards, communication displays, and talent facilities
- Contribute ideas to People & Culture initiatives, engagement activities, and process improvements, and support HR projects across the employee lifecycle
- Maintain confidentiality and professionalism when handling employee information
Qualifications
What you will bring to the role:
- Strong administrative and organisational skills with excellent attention to detail
- Experience in a People & Culture, HR, or administration role, ideally within hospitality or a fast-paced environment preferred
- Confidence coordinating learning and development programs and maintaining compliance records
- A proactive, collaborative approach and a warm, professional interpersonal style
- Discretion and sound judgement when handling confidential employee information
- Excellent written and verbal communication skills
- Strong computer literacy, including HR systems and learning platforms
- The ability to manage competing priorities and meet deadlines
- A genuine commitment to growth and development within the Sofitel and Accor brands
- Alignment with Sofitel and Accor values, culture, and service standards
Additional Information
Thrive in our Sofitel Gold Coast Broadbeach community:
- A chef prepared meal complimentary on every shift
- Laundered uniforms to have you looking and feeling your best
- A complimentary Sofitel stay experience each year, to celebrate your work anniversary
- Global discounts across Accor hotels, restaurants, and experiences
- An additional paid day off during your birthday month
- Personalised reward program curated to suit your lifestyle
- Discounted onsite parking, secure bike storage, and convenient access to public transport
- Walking distance to Broadbeach’s best dining, shopping, and coastline
- Leaders who invest in your development, coaching, and long-term career
- A global brand setting standards for French luxury hospitality
Apply now and shape the future of your hospitality career with Sofitel.
Full Australian working rights are required for this position with the ability to work an average 38 hours per week.
Our commitment to Diversity & Inclusion:
We’re proud to be an inclusive employer that celebrates diversity in all forms. If you require adjustments during the recruitment process, we welcome you to let us know so we can support you.
