Overnight Assistant Front Office Manager

As the Overnight Assistant Front Office Manager, you will apply your leadership and people skills to manage overall hotel operations, ensuring a smooth and exceptional guest experience during the night. You will collaborate with key departments, work closely with teams, and oversee the successful completion of night audit procedures, all contributing to the seamless flow of our nightly operations.

• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary, starting from $68,000.00 per annum
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

What you will be doing:

• Ensure guest satisfaction by resolving any problems and concerns with exceptional services and ensuring guest safety is our number one priority
• Reconcile revenue balances, process guest ledgers and balance accounts receivable, balance and audit postings and settlements
• Prepare management reports
• Ensure all system updates for the front office is completed 
• Lead, support and supervise all overnight operational departments
• Other duties as assigned

Your experience and skills include:

• Previous front office or accounting experience in a luxury hospitality environment
• Understanding of Forbes 5 Star 
• Excellent Microsoft Window application and PMS experience is required
• Highly organized, ability to be flexible and proven skills working in a fast-paced environment with constant standing and walking throughout the shift

Your team and working environment:

• You will be working with a dynamic overnight team who ensures the highest level of service for our guests
• The Pacific Rim team is driven to exceed the highest standards and services and believe in strength in unity and inclusion to create memories for everyone we connect with

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS