Operations Manager

Located in the heart of Cairns City, Pullman Cairns International is a landmark property within the prestigious Accor Group. Our iconic hotel features 324 luxurious rooms with stunning waterfront and mountain views, along with 13 versatile conference spaces, making us a prime destination for both business and leisure travellers. Our impressive three-story lobby, with its marble flooring and dazzling glass chandeliers, embodies the 5-star luxury that defines the Pullman brand.

We’re offering a rare opportunity for a dedicated Operations Manager to lead, support, and enhance our hotel operations. This role not only provides a unique chance to make a significant impact but also serves as a pathway to becoming a Hotel General Manager within the Accor Group.

In this pivotal role, you’ll collaborate closely with department heads to ensure seamless operations and drive strategies that align with our property’s strategic and sales goals. Partnering with the General Manager and Executive Committee, you’ll play a crucial role in setting and achieving annual revenue targets, while overseeing departmental functions and managing budgets. Your leadership will be instrumental in guiding the team, enhancing employee engagement, and keeping everyone aligned and motivated. Reporting directly to the General Manager, you’ll provide regular updates on operational achievements and key issues.

With your extensive experience in hotel management, strong financial expertise and talent for leading and inspiring teams, you'll have the chance to make a significant impact and advance your career. This role offers a clear pathway to a General Manager position with a leading global hospitality brand.

In addition to bringing a fresh perspective and energy, we are seeking candidates with:

• 5+ years of leadership experience in a luxury hotel setting
• Business Administration degree, with a focus on Hotel and Restaurant Management or a related field.
• Strong background in Front Office, Housekeeping, and Food & Beverage, and a keen focus on excellence.
• A strong passion for hotel operations and a solid grasp of emerging industry trends and innovations.
• A drive for tackling challenges and exceptional problem-solving skills.
• Confident and articulate communication, negotiation, and networking skills

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.