Operations Manager

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• The Operations Manager is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer (guests, Heartists and corporate)satisfaction and quality service while meeting/exceeding financial goals.
• The Operations Manager is responsible for planning, organizing, directing and coordinating activities of the operations in conjunction with the Cluster General Manager.
• Demonstrates and communicates short and long term focus.
• Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality.
• Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the Cluster General Manager.
• Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation.
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.
• Drive Voice of Guest and Guest Satisfaction related activities.  

Any Degree in Hotel Management or Bachelors Degree 

Experience with Hospitality Industry would be an added advantage