Operations Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Operations Manager is responsible for all aspects of operations at the hotel, provides support to the General Manager and is able to substitute to the GM in almost all of his missions.

Essential Duties and Mission:

• Provide a memorable guest experience by creating a welcoming, fun and friendly atmosphere for guests.
• Create a positive and exciting team-oriented environment, which focuses on 100% guest satisfaction.
• Responsibility for developing and directing all aspects of the day to day hotel operation by coordinating with all departmental managers ranging from food and beverage, front desk, maintenance, housekeeping to administrative staff.
• Responsible for achieving hotel, restaurant and bar profitability through revenue generation, cost control and guest satisfaction.

Detailed Duties and Responsibilities

• Apply Mama Shelter's standard operating procedures 
• Supporting the manage a team of 100 + staff members
• Promote the Mama Spirit by ensuring each individual employee is happy and motivated at all times
• Responsible for recruiting, training, developing, evaluating and retaining staff
• Creates and maintains positive guest relationships
• Assist with overseas field and sales strategy on a daily basis
• Work closely with General Manager on e-marketing and social media campaigns
• Maintain high standards of food, service, health and safety
• Assist with manage and forecast budgets and financial plans as well as control expenditures
• Control food and beverage cost, analyze new menus and follow up on the quality of service
• Establishes and maintains positive relationships with suppliers ensuring the business receives competitive pricing
• Conducts effective department meetings

• Previous experience in a high volume hotel or restaurant. Proven food and beverage management experience.
• Minimum of 5 years of experience on relevant or same position
• Formal education: minimum high school diploma. Relevant education in hospitality industry is preferred.
• Intermediate computer skills and knowledge of Micros systems softer.
• Must possess excellent oral and written communication skills.
• Fluent English
• Basic knowledge of French would be appreciated
• Ability to anticipate needs and wants of guests while balancing business needs of the Company.
• Must have the ability to work flexible work hours including evenings, weekends and holidays.
• Ability to work under pressure, prioritize tasks.
• Passionate and creative.
• Works great in a team.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.