- Full-Time
- Permanent
- PULLMAN
- Rooms
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PULLMAN LYON CENTRE, LYON
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OPBRO406
NIGHT SUPERVISEUR H/F
Mission:
· Il/Elle traite et règle tout problème, toute plainte de client de façon courtoise et professionnelle.
· Il/Elle s'assure que les revenus et profits sont optimisés et que la satisfaction du client est obtenue.
· Il/Elle effectue la clôture de tous les départements et imprime tous les rapports demandés
· Il/Elle vérifie les revenus de tous les départements et s'assure que toutes les ventes ont été correctement enregistrées et codées.
· Il/Elle est responsable du suivi des délogements clients
· Il/Elle participe à la formation des nouveaux employés et s'assure du suivi de leur intégration au sein de l'équipe
· Il/Elle s'assure que le night audit est à jour dans sa check-list
· Il/Elle communique à son responsable toute anomalie ayant eu lieu la nuit.
· Il/Elle assure le suivi des informations concernant les clients aux divers services intéressés.
· Il/Elle vérifie son fond de caisse chaque jour.
· Il/Elle programme les réveils des groupes.
· Il/Elle s'occupe des bagages des clients si nécessaire.
· Il/Elle gère les coffres de dépôt destinés au client.
· Il/Elle partage les informations avec son équipe et les autres services.
· Il/Elle respecte les procédures de sécurité et d'hygiène appliquées dans l'hôtel.
Profile:
· Niveau Licence ou école de management hôtelier
· Expérience de 2 ans minimum en tant que Nuit Audit et/ou première expérience réussie en tant qu’Assistant.e Responsable de réception et/ou des Services d’accueil
· Expérience managériale de 2 ans minimum (5 personnes à plus)
· Maîtrise des outils informatiques Pack Office, TARS et Opéra
· Excellentes aptitudes à communiquer, à l’oral comme à l’écrit
· Excellentes compétences organisationnelles
· Sens du détail et de la qualité
· Leadership développeur : orientation positive, capacité à développer une équipe responsable, capacité à former les membres de l’équipe et à développer leurs compétences, à responsabiliser et à promouvoir l’initiative
· Leadership collaboratif : esprit d’équipe, communication, facilitateur du travail en équipe
· Leadership entrepreneur : résolution de problèmes, prise de décisions opérationnelles, pensée stratégique
· Optimisme, passion, innovation, créativité, adaptabilité, capacité de remise en question, orienté client et capacité à atteindre des objectifs ambitieux et à relever des challenges
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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