Company Description
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be:
To ensure all public spaces throughout Fairmont Cheshire The Mere are presented with flawless cleanliness, elegance, and attention to detail. The Public Area Attendant plays a vital role in creating a serene, polished, and welcoming atmosphere from the moment guests enter the hotel. Through consistency, pride, and a commitment to luxury standards, this role enhances the guest experience across all front‑of‑house areas.
Job Description
- Maintain exceptional cleanliness and presentation across all public areas, including lobbies, corridors, lounges, restrooms, spa areas, and event spaces
- Ensure all guest‑facing spaces reflect Fairmont’s luxury standards, including furniture arrangement, lighting checks, and scent control
- Replenish amenities such as towels, toiletries, and guest supplies in public restrooms and spa areas
- Respond promptly to guest requests, offering warm, professional, and anticipatory service
- Support VIP arrivals and events, ensuring public spaces are immaculate and guest‑ready
- Report maintenance issues immediately, ensuring all public areas remain in perfect condition
- Assist with deep‑cleaning schedules, including carpets, marble, glass, and high‑touch surfaces
- Maintain cleaning equipment and storage areas in a tidy, organised, and fully stocked state
- Follow all cleaning procedures, including brand standards and hygiene protocols
- Collaborate with Housekeeping, Front Office, Spa, and Engineering teams to support seamless operations
- Ensure compliance with health, safety, and hygiene regulations, including COSHH and manual handling
- Support lost‑and‑found procedures with accuracy and confidentiality
- Uphold Fairmont grooming, communication, and service standards at all times
- Contribute to a positive, respectful, and team‑focused working environment
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- 1 year of experience in cleaning, housekeeping, or public area roles, ideally within a luxury hotel
- Strong attention to detail and pride in maintaining exceptional standards
- Understanding of cleaning procedures, hygiene standards, and public area presentation
- Knowledge of UK health & safety regulations, including COSHH (training can be provided)
- Ability to work independently and as part of a team
- Good time‑management skills and the ability to prioritise tasks
- Professional, courteous, and guest‑focused attitude
- Physical ability to meet the demands of the role, including manual handling
- A passion for luxury hospitality and creating memorable guest experiences
Additional Information
What is in it for you?
- Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 1-5 days service award based on length of service
- And last but not least you will get to work with a team of EXTRAORDINARY people
