Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a dedicated and professional Reception Manager to lead our front desk team and ensure an exceptional guest experience. This role requires a dynamic individual capable of managing daily front office operations, driving service excellence, and supporting the Room Division Manager in maintaining smooth and efficient service delivery.
Key Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Assist guests with check-in and check-out processes, including cashiering duties to ensure smooth transactions
Define, coordinate, and manage a service delivery system utilizing resources, tools, data, and service standards to maintain high guest satisfaction
Provide a warm and professional welcome to guests upon arrival, registering them accurately and issuing room keys following established standards
Efficiently assist guests throughout their stay by addressing requests, handling feedback, providing directions, and offering personalized suggestions
Manage guests’ emails, messages, incoming phone calls and complaints promptly and courteously
Maximize room revenue by upselling to higher rate categories and securing the best possible rates for walk-in guests
Meet, greet, and facilitate seamless rooming arrangements for VIP guests, ensuring a memorable experience
Lead and motivate the front office team to maintain high standards of service and operational efficiency
Manage the front office team performance and conduct
Perform any related duties and special projects as requested by the Room Division Manager
Qualifications
Right to work in the UK
Proven experience in front office operations with a strong track record in a supervisory or managerial capacity
Excellent leadership skills with the ability to inspire, coach, and manage a dynamic team
Strong knowledge of Opera Cloud software
Outstanding communication and interpersonal skills, with a genuine passion for guest service
Ability to multitask and thrive in a fast-paced, detail-oriented environment
Additional Information
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
By working at Novotel London Excel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
