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  1. Full-Time
  2. Permanent
  3. NOVOTEL
  4. Rooms

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PULLMAN PULLMAN NAIROBI WESTLANDS, Nairobi, Kenya

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REF34650M

Night Manager (Pre-Opening)

Region

MEA SPAC


This vacancy has now expired. Please see similar roles below...


Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.


Job Description

The Night Manager will be responsible for managing the overnight hotel operations. This is a hands on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining the brand standards;

Duties will include but are not limited to;

  • Responsibility and accountability for the efficient operation of the Hotel overnight.
  • Cross check and balance work completed during the day for all outlets on shift.
  • Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
  • Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
  • Effectively handle guest complaints.
  • Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations.
  • Ensure house security to include fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed.
  • Maintain responsibility for the overall auditing and administration function of the night team.
  • Responsible for all other departments in the absence of their respective managers for the duration of the night time operation.
  • Ensure the hotel is operating efficiently and according to hotel policy.

Qualifications

  • Diploma in Front Office operations or related field.
  • Minimum 2 years previous experience within similar role.
  • Proven Ability to lead by example, good communications skills, Strong interpersonal and problem-solving abilities.
  • Good knowledge of Front Office operation, including Opera system.
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Exceptional attention to detail

Additional Information

Your team and working environment:

  • At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
  • Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

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