- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Al Hamra Beach Resort (Opening soon), Ras Al-Khaimah, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF14562M
Night Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Main Duties
- To be an ambassador of the Front Office and of the hotel, in and outside the work place.
- To ensure the efficient running of the night operations in the hotel.
- To oversee directly the overnight ambassador of the hotel and indirectly the Front Office operations during the night, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport representatives, Drivers and Valet Parking, ensuring that the hotel standards and procedures are fully known and followed.
- To ensure uncompromising levels of cleanliness and maintenance through each ambassador’s responsibility.
- To ensure appropriate stock level for the smooth run of the night operations and to approve requisitions accordingly.
- To ensure a proper use of the telephone etiquette as per Sofitel standards.
- To ensure a proper coverage and supervision of all the sections at all times during the night.
- To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role.
- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- To personally greet and escort the guests rather than pointing out directions.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To act as a representative of the Management when dealing with guest complaints or if a ambassador member is facing difficulties that she/ he cannot solve on her/ his own.
- To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied, and recording it.
- To call the DOR for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
- To ensure that the night arrival lists are updated, transportation and airport services are scheduled and all the rooms are blocked according to guest requests and needs.
- To ensure proper completion of all CID and local government requirements concerning hotel guests and files.
- To implement and control the “Focus” and other financial and audit procedures.
- To be aware of all VIPs visiting or staying in the hotel.
- To ensure that the night departure lists are updated, check-out times are respected and that the transportation needs are scheduled.
- To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
- To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
- To ensure the strict control of room keys and section keys.
- To patrol in the hotel, implementing and following up daily check lists.
- To assist in securing external guest accommodation should an overbooking occur.
- To ensure that the opening and closing times of all the outlets are properly respected.
- To have a sound knowledge of the local environment such as restaurants, and shopping areas or other points of interest within the city.
- To ensure that all the safety and security procedures are well conducted during the night.
- To ensure that all night audit functions are completed efficiently, and to daily review the night audit reports.
- To assist in preparing forecasts and statistics.
- To respect schedules, terms and deadlines as agreed with the Management.
- To check that all ambassadors are aware of the outlet timings and promote the internal activities and events.
- To check that all ambassadors are updated with the latest administrative, organizational, operational or other changes and news.
- To be updated with the competitors’ offerings and rates.
- To make regular room and public area inspections and liaise with the Housekeeping Department on deviation from standard set-ups.
- To liaise with Housekeeping Department on the scheduling of rooms for maintenance programs.
- To conduct a daily line up briefing with the supervisors on duty during the night to recapitulate tasks and activity.
- To attend any inter-departmental meeting using this opportunity to review the operational standards and procedures during the night.
- To report daily activity highlights with the Director of Rooms, including internal and external guest opportunities.
- To assist the Director of Rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.
- To entertain regular and potential clients.
- To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
- To create an atmosphere of high morale and a happy working relationship among the ambassador during the night.
- To conduct ambassador evaluations and surveys. To develop ambassador motivation and performance through action plans. To be involved in ambassador retention and satisfaction.
- To ensure trainings and regular “refresher” courses are conducted and attended as scheduled.
- To be entirely flexible and adapt to rotate within the different sub sections of the Rooms Departments.
- To carry out any other reasonable duties as assigned by the Director of Rooms.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Rooms
Description
Always lending a helping hand with a smile. As a Guest Services Attendant, you will take care of the guests as soon as they step foot onto the driveway. Your passion for the hotel and respect for our
Reference
368703e1-b2bb-4ce0-af9d-a989caae6e1d
Expiry Date
01/01/0001
Salary
Location
Rixos The Palm Hotel & Suites, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
What’s in it for you:Register and process check in for all arrivals.Handle guest checkouts efficiently and professionally.Update guest information into the computer after a complete check-in.Accountab
Reference
460f1f88-beca-43fd-8f1b-6f330a23f4da
Expiry Date
01/01/0001
Salary
Location
Rixos The Palm Hotel & Suites, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
What’s in it for you:Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfactionRespond to guests needs and anticipate
Reference
6ea68a51-55d7-4e39-99e6-dab8d5021a82
Expiry Date
01/01/0001
Salary
Location
Sofitel Montréal Golden Mile, Montreal, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Montreal
Job Category
Rooms
Description
Une carrière qui laisse votre passion s’exprimer Hôtel alliant luxe à la française et gastronomie locale, le Sofitel Montréal Le Carré Doré est un mélange parfait de design minimaliste et de sophi
Reference
6a27ec38-9584-4d9b-8f7a-19fb2fa46eac
Expiry Date
01/01/0001
Salary
Location
Hyde Hotel Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Ensure that all guests’ baggage are received and delivered promptly and properly upon arrival and departure, including baggage storageBe thoroughly aware of arrivals and departures of each day especia
Reference
10dfbd07-25ff-4faa-aa3f-0648bdda19f7
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON SHOREDITCH, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Rooms
Description
To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.Support the running of our hotel by e
Reference
39fdd12d-175c-401c-938c-590d9abc1cb8
Expiry Date
01/01/0001
Salary
Location
Novotel Itu Terras de São José Golf & Resort, ALAMEDA SÃO PAULO GOLF, SN, ITU-SP, Brazil
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Brazil
Job Category
Rooms
Description
Direcionamento da manutenção da decoração do hotel.Garantir a organização, limpeza e conservação dos apartamentos e das áreas púbicas (social e serviço), de forma que a experiência dos nossos hóspedes
Reference
39e01af3-79c5-405c-ad1a-e68ef4e1edc9
Expiry Date
01/01/0001
Salary
Location
MERCURE PARIS 15 PORTE DE VERSAILLES, PARIS
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Mercure Paris XV PORTES DE VERSAILLES un Réceptionniste Tournant F/H, en contrat CDI à partir du 29.03.2025. Bienvenue dans un métier qui vous permet d’être au
Reference
PGAWO695
Expiry Date
01/01/0001
Salary
Location
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
Como Auxiliar de áreas públicas su función principal será mantener limpias y en buenas condiciones las áreas públicas del hotel para un buen servicio a nuestros huéspedes y heartists.Será el responsab
Reference
cee8939e-41c2-435e-b4b0-441e7e2281b3
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON SOUTHWARK, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Rooms
Description
What you’ll do…Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over
Reference
0b3070f4-9cfe-48aa-afcd-545ad974d380
Expiry Date
01/01/0001