Night Manager

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.

The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.

It also acts as a showcase for the best of modern Polish art, with Hotel Europejski Art Collection.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.

• Consistently offers professional, engaging and friendly service
• Understand and promote the hotel’s vision, leaders job results list, and departmental vision
• Provide night shift supervision for the entire Front Office team, which includes front desk agents, butlers, concierge, and bell/door Colleagues
• Ensures all daily, monthly and quarterly night reporting is completed on a timely basis
• Handle all guest related issues and oversee and address any challenges in any area of the hotel to ensure during the Manager on Duty shift
• Coach and counsel the Front Office team to provide exemplary guest service
• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive employees’ relations
• Develop and maintain standards for the department, while adhering to Raffles’ score standards
• Provides direction and support to line associates in their daily tasks relating to their positions
• Supports daily and weekly selling strategy in accordance with yield recommendations and promotes maximizing of revenue and occupancy on a daily basis
• Ensuring that all job check lists have been completed daily
• Adhere to and sign off on all clerk cash handling, balancing of shift closings, and adjustments

• Previous experience in this position is essential
• Knowledge of property management is an asset
• Required knowledge of Opera property management system
• Excellent communication & organizational skills
• Excellent command of English & Polish
• Visa Requirements: Must be eligible to work in Poland

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"