Night Manager

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As the Night Manager, you will be responsible for overseeing the hotel’s operations during the night, ensuring the safety and comfort of our guests. You will manage a small team, handle guest inquiries and emergencies, and ensure that all hotel standards are maintained.

This role requires a proactive leader with excellent problem-solving skills and a strong commitment to customer service.

Key Responsibilities:

• Oversee the night operations of the hotel, ensuring a smooth and efficient service for all guests.
• Manage and support the night staff, including front desk and security.
• Handle guest inquiries, complaints, and emergencies, ensuring timely resolution and maintaining a high standard of customer service.
• Conduct nightly audits, including cash handling, end-of-day reports, and preparation for the next day’s operations.
• Take phone booking for reservations and monitor the overnight reservations email account.
• Ensure the safety and security of the hotel and its guests by monitoring security systems and conducting regular patrols.
• Liaise with other departments to ensure seamless operations and communication.
• Uphold the hotel’s standards and policies, ensuring compliance with health and safety regulations

• Previous experience in a supervisory or management role within the hospitality industry, preferably in a night shift capacity.
• Strong command in English and Arabic required.
• Ability to remain calm under pressure and handle emergency situations efficiently.
• Proficiency in hotel management software and front office systems.
• Flexibility to work night shifts, including weekends and public holidays.
• Valid driver's licence is essential.