1. Full-Time
  2. Permanent
  4. Rooms


Gem Forest Hotel Nairobi - MGallery Collection (Opening Soon), Nairobi, Kenya



Night Manager


Luxury & Lifestyle

Company Description

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description

  • Effectively manage the daily reconciliation of the Hotel’s trading.
  • Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
  • Ensure maximum guest satisfaction as well as the safety and security of the property.
  • Review and build upon existing SOPs and work with the Rooms Division Manager to ensure a seamless process and policy system is implemented.
  • Provide supervision and support to the Front Office team and other departments when required, particularly focussing on developing and mentoring the Overnight team.
  • Ensure department policies and procedures are understood by all employees and observed in tasks performed.
  • Implement training programs for all employees, conduct induction and skills training.
  • Be aware of room availability and sensitively manage overbooking situations where relocations are required.
  • Supervise the operational success of all overnight services and functions including car parking, portering, room service, security and public area cleaning.
  • Attend to any disputes referred, ensuring total guest satisfaction. 
  • Maintain a visual presence in the hotel lobby to assist any areas as required and to greet guests on a regular basis.
  • Ensure strong interdepartmental relationships are built and maintained to ensure the operational success of the hotel across all areas and departments.
  • Create and maintain a work environment that consistently reinforces exceptional customer service.
  • Carry out additional duties as requested by your manager or their designate.
  • Act on behalf of the Rooms Division Manager and hotel management in their absence ensuring to maintain the high standards expected by our guests.


  • 4 years experience in Front Office.
  • Serviced focused personality is essential.
  • Strong interpersonal and problem-solving skills.
  • Motivation to work at Night.
  • Prior experience working with Windows, Microsoft Office Suite and Opera (or a related PMS system).
  • POS experience is an asset.

Additional Information

Should be eligible to live and work in Kenya.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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