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  1. Full-Time
  2. Permanent
  3. HYDE
  4. Rooms

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Hyde London City (Opening Summer 2024), London, United Kingdom

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REF35702R

Night Front Desk Agent

Region

Luxury & Lifestyle


This vacancy has now expired. Please see similar roles below...


Company Description

Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller.

 

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Job Description

We are on the lookout for a so-positive-it's-infectious Night Front Desk Agent to join us as part of our pre-opening team at Hyde London City. Offering a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.

 

What you’ll do…

  • Create a memorable, effortless Hyde experience for our guests, making sure they feel special and eager to come back for more.
  • Handle any phone calls and guest requests that may arise during the shift.
  • Hit the right notes by ensuring we're rocking guest billing, transactions and reception float.
  • Watch over guests and their belongings and report any maintenance issues to the right crew and ensure they get fixed.
  • Stay in the loop with other departments and staff to keep things running smoothly and guests happy.

Qualifications

  • It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to
  • Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
  • If you’re familiar with Opera or a similar front desk operating system that would be a big advantage.
  • You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required.
  • Your humble and open to ideas. We leave our egos at the door and help get it done.
  • You’re up for doing things differently and trying (almost) everything once.
  • You want to be part of something bigger and have fun along the way.

Additional Information

What's in it for you...

  • Opportunity to take party in an amazing opening team, Hyde is doing it differently.
  • 28 days holidays (inclusive of bank holidays), pension and life insurance.
  • A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
  • Treat yourself with lots of retail & hospitality perks through our partners.
  • Goes without saying, but we’ll feed you during your shift.
  • Extra time off to volunteer with one of our partner charities.
  • Cycle to work scheme.
  • The chance to make your mark in a fast-growing Brand.
  • Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
  • Excellent discounts across the entire Ennismore family of brands.

Hyde is an equal opportunity employer.  We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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