- Full-Time
- Permanent
- MOVENPICK
- Rooms
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Mövenpick Resort Phan Thiet, Phan Thiet, Vietnam
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REF39100D
Guest Relation Officer/ Nhân viên Chăm sóc khách hàng
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
•Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.
- Plan and co-ordinate the provision of friendly, efficient services to guests
- Schedule activities for guests
- Plan and co-ordinate all promotional activities targeting potential VIP clients
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
- Registers and rooms all arrivals according to established procedures
- Maintains intimate knowledge of departmental standards and procedures
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
- Trace relevant statistics about VIP clientele
- Co-ordinate and supervise all activities for guests
- Knowledgeable of all special promotion procedures, for programs such as; Frequent Flyers Programs, and also Accor Loyalty programs.
- Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
- Is familiar with other Novotel Hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Novotel Hotel
- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
- Performs the audit balances and prepares all works for audit in an orderly fashion
- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems
- Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ACCOR Brand
- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
- Room Guests
- Cover guest relations desk
- Assist guests with airline bookings and reconfirmation’s
- Assist staff with Vietnamese language and culture
- Attend recreation activities when necessary
- Plan and conduct group and function rundown meetings
- Conversant with emergency evacuation and fire procedures for relevant department
- Assist in any other duties when required by the Guest Relations Manager
- Assist with translations (information; guest directory; menus etc) as required
- Provide feedback from Guests to Guest Relations Manager & Front Office Manager for action
- Perform any other task assigned based on Novotel needs or requirements.
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
- 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to speak, read and write English and Vietnamese
- Proficient in the use of Microsoft Office and Opera
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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