- Full-Time
- Permanent
- MOVENPICK
- Rooms
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Mövenpick Resort Phan Thiet, Phan Thiet, Vietnam
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REF36183C
Guest Service Supervisor/ Giám sát Dịch vụ Khách hàng
Region
MEA SPAC
•Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Provides input for Front Office meetings.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/ features. Be knowledgeable of ALL enrollment, ALL Points and Accor Plus.
• Supervise front office operations during assigned shift including:
o Maintenance of guest information
o Maintenance of information about local events
o Compile occupancy statistics
o Supervise the use of he public address system
o Supervise group bookings
o Assisting with serious complaints with immediate report to the manager on duty
• Supervise cashiering activities during shift including:
o Cash handling and banking procedure
o Dealing with irregular payments
o Instructing staff in credit policies and facilities
o Instructing staff in cash security procedures
o Carry out debtor control
o Prepare reports
o Supervise the cashiering system
• Conversant with emergency evacuation and fire procedures
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
• Works with Superior and Human Resources on manpower planning and management needs
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
• Perform any other task assigned based on Movenpick resort Phan Thiet needs or requirements.
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
- Minimum 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
- Proficient in the use of Microsoft Office and OPERA
- Problem solving and organizational abilities
- Ability to work independently and teamwork.
- Must be fluent in English.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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