Company Description
Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury
Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French Zest and Sofitel luxury.
Following the successful relaunch and transformation of Sydney’s iconic landmark, we are setting a new benchmark for excellence.
Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge - Club Millésime .
Job Description
Key Responsibilities:
As Night Auditor, you will play a key role in ensuring the smooth overnight operation of the hotel, delivering exceptional guest service while accurately managing end-of-day financial processes. You will assist the Night Manager with auditing and balancing all hotel outlets, manage guest accounts and billing via Opera Cloud, and reconcile daily transactions across departments. You'll also handle guest inquiries, switchboard operations and wake-up calls, all while maintaining the highest standards of security, confidentiality and presentation at the front desk.
- Assist the Night Manager with end-of-day auditing and balancing for all hotel outlets.
- Ensure the highest standard of guest service during check-in, check-out, and throughout their stay.
- Accurately manage guest accounts, reservations, and billing using Opera Cloud.
- Maintain communication with all departments, handling guest inquiries and requests promptly and professionally.
- Operate the switchboard, manage wake-up calls, and ensure proper message delivery.
- Reconcile daily transactions including credit cards and F&B outlet reports.
- Prepare reports and express check-out envelopes for the next day’s operations.
- Promote hotel facilities and upsell services to enhance guest experiences.
- Adhere strictly to security protocols, ensuring guest confidentiality and hotel safety.
- Maintain a tidy, well-stocked front desk and complete nightly checklists and reports.
Qualifications
- Previous hospitality experience with strong customer service skills.
- Proficiency in hotel management software (preferably Opera Cloud) and Microsoft Office.
- Strong numerical skills with ability to handle financial transactions accurately.
- Excellent communication skills and attention to detail.
- Flexibility to work night shifts and weekends.
Additional Information
Why Join Sofitel Sydney Wentworth?
We value our people and offer:
- Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
- Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
- 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
- Career development opportunities within a globally recognised luxury hospitality brand
- Ongoing learning and development, working alongside industry leaders
- A complimentary hotel stay package to celebrate your work anniversary
- Free 24/7 access to our Employee Assistance Program for confidential wellbeing support
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full working rights in Australia are required for this role.
