- Full-Time
- Permanent
- FAIRMONT
- Rooms
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Fairmont Tokyo, Tokyo, Japan
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REF111142P
Royal Service (Operator) Manager
Region
Luxury & Lifestyle
Fairmont Tokyo open on July 1, 2025
Exceptional facilities with 217 rooms and suites offering stunning views of Tokyo Tower, the Bay, or the skyline, the Fairmont Gold experience, spa, infinity pool, and outdoor terraces. Discover five restaurants and two bars blending authenticity with modern flair. Our legacy continues in venues for timeless gatherings and celebrations.
As Royal Service Manager, you will lead Fairmont Tokyo's centralized guest communications team, serving as the primary point of contact for guests through telephone and other communication channels. This is a non-guest-facing leadership role responsible for delivering seamless service remotely by managing all incoming calls, guest requests, room service order taking, and internal dispatch coordination.
You will oversee the daily operation of Royal Service, ensuring every guest interaction is handled efficiently, professionally, and with genuine care, while developing a high-performing team that provides a true one-stop service experience.
- Previous leadership experience in Royal Service, PBX, Hotel Call Center or Front Office within a luxury hotel.
- Strong leadership and people management skills.
- Excellent verbal communication and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with hotel PMS, PBX/telephony systems, and service optimization tools is preferred.
- Fluent English communication skills are required; Japanese language skills are highly desirable.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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