National Accounts Manager (Group) USA or Bermuda Based

We are thrilled to invite passionate and talented individuals to join our exciting journey, as we embark on a multi-million transformation that takes the best of our legendary past and infuses it with countless new modern and exhilarating experiences. If the vibrant energy of Bermuda inspires you, and you are eager to contribute to a high-performing team, then we encourage you to explore the opportunities with us. At Fairmont Southampton, we are not just a resort; we are a celebration of the spirit of Bermuda, where every day is a chance to craft unforgettable moments and make a positive impact. Join us in living the spirit of Bermuda, playfully yours.

What’s in it for you? As National Account Manager (Group), you will have the unique opportunity to build account base from the ground up, be highly successful, and make a lasting impact on the hospitality industry in Bermuda. This position reports to Director of Group Sales and maybe based at resort in Bermuda, or in-market home office location in North America (working on AST time zone). At Fairmont, part of the Accor Group with 5,500+ hotels world-wide, you'll have opportunities for growth and development, including training, mentorship, and international mobility. Our strong corporate culture emphasizes respect, teamwork, and professionalism, while our comprehensive benefits package includes health insurance, retirement savings plans, and global employee discounts throughout the hospitality industry, and wellness programs. Start your journey with us today and explore the possibilities! #BeLimitless

What you will be doing:

• Exceed individual and team sales goals for revenue, sales activities, and annual account management and development targets.
• Develop, maintain, and cultivate new and existing account relationships with group customers.
• Execute the entire group sales process from lead generation to contract closure, ensuring seamless execution of group bookings and securing profitable group bookings for Fairmont Southampton.
• Collaborate with sales and hotel teams, GSO’s, planners, and organizers to understand needs, customize proposals, negotiate contracts, and oversee seamless execution of group booking process.
• Proactively identify and develop new accounts, expanding the client base and contributing to the generation of profitable group bookings for Fairmont Southampton.
• Represent the resort at on property site inspections, industry events, meetings, and training sessions to foster relationships, secure group bookings, including up to 25% travel.
• Monitor and analyze the competitive group sales market, adjusting strategies to maintain a competitive edge.
• Effectively manage your budget for group sales activities, ensuring efficient utilization of resources and maximizing ROI.
• Stay informed about global and regional market trends, translating insights into adaptable group sales strategies and offerings.
• Utilize technology and tools, including Linked In, Word, Excel, Powerpoint, CRM (Opera) systems and analytics software, to optimize sales and marketing strategies and drive revenue growth.
• Lead and mentor the Sales & Marketing Support Executive, managing their performance to drive a high-performing team that excels in the group sales process, achieves sales goals, and secures profitable group bookings.
• Other duties as assigned.

Your experience and skills include:

• 3+ years of experience in group sales in the luxury hospitality sales (required).
• Proven track record of successful client relationships, business development, exceeding sales goals.
• Strong relationship-building and communication skills, with a natural ability and inclination to develop new business.
• Exhibit strong business acumen and an entrepreneurial mindset, effectively developing and executing strategies to attract new business, build relationships, identify opportunities for process improvement and new business generation, and contribute to the overall success of the organization.
• Bachelor's degree (or higher) in hospitality management, sales and marketing, business administration, or a related field required
• Ability to work independently and as part of a team.
• Identify good business opportunities and be able to negotiate complex contracts.
• Entrepreneurial and adaptive mindset.
• Ability to participate in incentive programs based on over-achievement of goals.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.