Company Description
We are looking for a Multisite Reception & Reservation Manager to join our restaurants based at The Hoxton, Shoreditch, and House of Louie.
Job Description
1. GUEST EXPERIENCE & BRAND STANDARDS
• Act as a brand ambassador for Paris Society, promoting a positive image internally and externally
• Ensure the highest level of guest welcome and experience across all venues
• Guarantee strict adherence to Paris Society service standards
• Supervise and optimize guest journey: - Physical welcome - - Reservation experience Seating flow • Handle VIP guests and sensitive situations with professionalism and discretion
• Ensure consistency and excellence across all 5 points of sale
2. RESERVATION & TOOLS MANAGEMENT
• Oversee and optimize reservation systems across all venues
• Ensure perfect mastery and daily use of SevenRooms (mandatory)
• Supervise: - Booking flows - - Table allocation strategies Guest database quality
• Support teams in managing complex requests and high-demand services
• Monitor performance indicators (occupancy rate, covers, no-shows, guest preferences)
• Ensure proper handling of emails, calls, and digital guest interactions
3. TEAM MANAGEMENT & LEADERSHIP
• Manage, lead and develop host and hostess teams across both venues
• Act as a strong leader, ensuring team alignment with Paris Society standards
• Oversee recruitment, onboarding, and training of hostess teams • Create and manage team schedules in line with business activity
• Train teams on service excellence, guest experience, and tools (SevenRooms)
• Identify high-potential profiles and support internal growth
• Foster a positive, motivating, and high-performance team environment
• Ensure continuity of operations by being able to step in on any position if needed
4. OPERATIONS & MULTI-SITE COORDINATION
• Ensure smooth daily operations across both venues
• Adapt organization according to activity levels and events
• Maintain strong coordination between the 5 venues
• Ensure consistency in processes, communication, and execution
• Be present on the floor during peak times and high-demand services
• Anticipate operational challenges and implement solutions proactively
5. REPORTING & CROSS-FUNCTIONAL COLLABORATION
• Report directly to the Multi-Site Operations Director on: - Performance - - Operational issues Team management
• Act as a key relay between venues and Paris head office
• Collaborate closely with: - Operations teams - - Events teams Marketing teams
• Ensure proper communication and information flow across all stakeholders
• Contribute to continuous improvement of processes and tools
This list is not exhaustive and may be updated through the year.
Qualifications
Skills
• Proven experience as Head Hostess or similar role in premium hospitality
• Strong experience in multi-site or high-volume environments
• Perfect knowledge of Paris Society standards
• Excellent command of SevenRooms and reservation management tools
• Strong understanding of guest experience and luxury service codes
Interpersonal skills
• Strong leadership and team management skills
• Excellent communication and interpersonal skills • Highly organized with strong attention to detail
• Ability to work under pressure in fast-paced environments
• Proactive mindset with strong anticipation and problem-solving skills • Ability to anticipate needs, adaptability and service-oriented attitude
Additional Information
What's in it for you..
- Competitive salary including TRONC
- up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
