- Full-Time
- Permanent
- PULLMAN
- Sales & Marketing
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Pullman London St Pancras, London, United Kingdom
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REF61578D
Meeting & Events Manager
Region
Europe and North Africa
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
We are looking for a FUN, PASSIONATE & EXTROVERTED Meeting & Events Manager who wants to join our FANTASTIC MEETING & EVENTS TEAM at a VIBRANT central London Hotel! We have 312 bedrooms and 17 meeting rooms, including the Shaw Theatre.
You will be heading the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies-providing excellent customer service at all times to all customers
In this role, you will lead a team of one Senior M&E Executive, two M&E Executives and one M&E Co-ordinator in planning and executing meetings, events, and conferences for up to 446 guests, from start to finish.
You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.
This role requires proven record of accomplishment in event management.
We are part of a global brand of 145+ hotels worldwide and part of Accor, Europe’s Largest hotel company with 5000+ hotels.
Come and be a part of our vibrant and gutsy sales team with 17 individual event spaces including the creative Shaw Theatre. The successful applicant will be highly organised, creative and driven.
Your role will include managing and directing all aspects of the Meeting & Events Sales department including leading, developing and motivating a high-performing team ensuring the department meets and exceeds the budget and maximises the conference and events revenue and profit, through active selling and commercial management techniques.
- Diary Management to ensure the Business on the Books is the most profitable for the hotel
- To establish yielding policies for optimizing meeting space with F&B, Sales & Revenue Management
- To co-ordinate meeting organiser and client show rounds to hotel
- Ensure all enquiries are dealt with promptly and in line with Accor standards
- Set daily/weekly targets for the team
- To proactively phone existing clients for repeat business
- To participate in the weekly/monthly revenue meetings, ensuring agreed outputs & activities take “total revenue” into consideration
- To monitor & share revenue trends to support revenue driving/maximizing actions This includes forecasts, channel delivery, pace, market segments, Turn Down, SpendPAR, Conference measures
- To develop SOP’s and monitor to ensure are in place
- Competitor board spotting
- To participate in client events in the hotel in conjunction with sales department
- To co-ordinate and implement any conference or promotional offers within the conference/meeting/events market in line with hotel strategy
- To recruit, induct and train employees in a systematic process and professional way to meet the needs of the business. Develop training plans for each team member
Key Skills and Behaviours required:
- Organisation and time management skills
- Strong leadership qualities
- Strong communication skills both written and verbal
- Administration and problem solving skills
- Ability to work to deadlines
- Customer focused
- Attention to detail
- Creative
- Driven towards maximising sales and meeting departmental budgets
- Use of OPERA Cloud and Delphi system is preferable
Benefits
-Two complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Free meals on duty and access to hotel Gym
- Up to 33 days of annual leave per annum
- 10% Annual Bonus
Salary: £46,360 per annum plus 10% annual bonus
The successful candidate must already have eligibility to work in the UK
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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