Meeting & Events Coordinator

Ibis Melbourne Glen Waverley is situated 25 minutes east of Melbourne CBD and it offers 155 rooms, Ibis Kitchen & Bar, and 4 flexible meeting rooms catering from 4 delegates up to 120 delegates. Our hotel is the gateway to the magnificent Dandenong Ranges, Yarra Valley Food & Wine District, the Mornington Peninsula and Phillip Island.

As a Meeting & Events Coordinator, you will be responsible for coordinating and managing events from initial inquiry to post-event follow-up. Your key responsibilities include:

• Building and maintaining strong client relationships to ensure seamless event execution.
• Preparing and distributing banquet event orders, ensuring all operational teams are aligned.
• Hosting site inspections and liaising with clients and suppliers.
• Managing event billing, invoicing, and financial reporting with accuracy.
• Upselling additional services and enhancing the client experience.
• Working closely with internal teams, including Food & Beverage, Sales, Reservations, and Finance, to deliver outstanding service.
• Handle enquiries for group bookings and provide a reply or confirmation within a reasonable timeframe.
• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
• Manage Group payments, cancellations, rooming lists and terms and conditions.
• Maintains a precise filing system for all Group reservations and correspondence.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Director of Sales & Marketing and Hotel Manager is informed of any guest feedback.

To be successful in this role, you will need:

• Previous experience with hotel events and iVvy Software is highly preferred
• Strong focus and passion for hotel operations and guest experience
• Confident and articulate communication, to creating belonging with guests and colleagues
• Time management skills with the ability to multitask
• Entrepreneurial spirit with drive, ambition and high level of energy
• Good interpersonal skills with ability to communicate with all levels of team members
• Flexible and able to embrace and respond effectively to change

Benefits:

• Be a part of a global hospitality company and explore Accor’s limitless possibilities
• On-the-job training and mentorship
• Accessing pathways for career advancement and personal development within Accor
• Enjoy exclusive Accor discounts and global benefits

Why Work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

At Accor, we are guided by our Heartist Philosophy, which is focused on:

Be All You Are - We foster a diverse and inclusive company culture that encourages autonomy, creativity and personality, and empowers our team members to be themselves, and to act and grow.

Grow and Create Your Path - We are deeply rooted in a culture of learning, serving as a genuine social elevator, and providing boundless training and development opportunities for our Heartists to grow.

Work with Purpose - We are committed to providing Heartists with the opportunity to create memorable experiences for guests, as well as make a positive and sustainable impact through their engagement with the Group, and through access to sustainable training journeys and volunteering initiatives.

Enjoy & Feel Valued - We recognise and appreciate our Heartists' dedication. We foster a culture of feedback and continuous listening to better understand the evolving environments of our teams. We create a welcoming environment that promotes well-being and care, in a Group that rewards our team members for their commitment and everything they give to us.