Marketing Coordinator

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

The primary responsibilities of the Marketing Coordinator will be to drive revenue to the property by supporting the hotel's social media platforms, third-party marketing, newsletters and email marketing, the gift voucher platform, and maintaining our digital platforms under the guidance of the Senior Marketing & Digital Content Executive and the Senior Marketing & Communications Manager.

RESPONSIBILITIES

Marketing:

• Play an integral role in enhancing the hotel’s visibility by ensuring each outlet’s story is consistent across all channels, both online and offline.
• Act as a ‘Brand Guardian’ for the hotel, responsible for ensuring brand consistency and accuracy across the hotel and restaurant websites.
• Conduct regular quality assurance audits on the hotel’s descriptive content and images to ensure consistency across all channels and alignment with the brand website.
• In collaboration with the Marketing Manager, monitor, implement, and execute the property's active presence on all social media platforms to maximize online exposure. This includes content planning, publishing, channel moderation, conversation engagement, paid advertising, and performance reporting.
• Assist in selecting KOL, influencers, journalist in collaboration with DOSM/Commercial Director to ensure relevance of the barters granted.
• Monitor and develop newsletters and promotions targeted to our databases.
• Research and drive marketing automation projects.
• Monitor marketing activities and contribute to weekly and monthly performance reports.
• Assist with the creative direction, planning, and execution of photoshoots and videoshoots.
• Work closely with the PR agency to generate ideas, review press releases, and coordinate press, influencer, and filming requests.
• Submit marketing offers and promotional materials to local partners, associations, third-party platforms, and luxury agencies.
• Revamp marketing collateral in line with brand guidelines.
• Design: Proficient in InDesign, Photoshop, PowerPoint, and Canva.

Administrative:

• Contribute to the preparation of weekly and monthly reports.
• Liaise effectively with all hotel departments, including Front Office, Concierge, Guest Relations, Reservations, Revenue Manager, Conference and Events Sales, Sales Team, Director of Operations, F&B, Kitchen, Room Service, Housekeeping, Spa, and the General Manager’s office.
• Develop and maintain positive and professional relationships with clients and key suppliers (e.g., CommuniGator, Delphi, printers), while adhering to current departmental guidelines.
• Attend weekly and monthly sales and marketing meetings.
• Attend monthly F&B marketing meetings.
• Present Photoshoot & Videoshoot plan in advance

Miscellaneous:

• Delegate tasks and assist colleagues in performing similar or related duties.
• Accept a flexible work schedule as necessary to ensure uninterrupted service to hotel guests.
• Keep your work area and materials clean, tidy, and in good condition; report any defective materials or equipment to the Director of Sales and Marketing (DOSM).
• Maintain a professional appearance at all times, adhering to the highest standards of business attire and grooming in line with company policy.
• Consistently present yourself and act in a professional manner.
• Continuously seek to enhance and improve your knowledge of your job function.

Guest Service responsibilities:

• Ensure guest satisfaction by attending to requests and inquiries courteously and efficiently.
• Work closely with other departments on VIP arrivals and assist in providing accommodation and fulfilling special requests.
• Develop and maintain a positive and professional relationship with clients, following current departmental guidelines.
• Achieve the required guest satisfaction levels by adhering to pre-set departmental SOPs.

Qualifications

• Strong written and verbal communication skills

• Excellent organisational and project management abilities

• Ability to multitask and meet deadlines in a dynamic environment

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Familiarity with marketing tools and platforms is a plus

Discover a world of unparalleled perks tailored just for you:

• Competitive compensation package, including incentives and annual bonus of £1.300,00 per year.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com