- Full-Time
- Permanent
- FAIRMONT
- Food & Beverage
__jobinformationwidget.freetext.LocationText__
, Victoria, Canada
__jobinformationwidget.freetext.ExternalReference__
REF31826J
Manager, Tea at The Fairmont Empress
Region
Americas
This vacancy has now expired. Please see similar roles below...
Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.
This Forbes Recommended, Four-Star property offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.
Manager, Tea at The Fairmont Empress
This position will oversee the operation of our 150 seat Lobby Lounge, home of our world famous “Tea at the Empress”, and the newly launched Sunset Sips experience. Your leadership ability infused with your passion for all things F&B will lead you to provide the highest quality service, bringing the overall concept to life and placing our new restaurants and lounges on the map as the “Hottest Places in Town”.
What is in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide
- Exclusive Employee and Friends & Family Discounts at Fairmont Hotels
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Opportunity to develop your talent and grow within your property and across the world!
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
- Access to our company-matched Defined Contribution Pension Plan (DCPP)
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
- Competitive annual salary commensurate with experience, starting at $ 62,890
What you will be doing:
- Working closely with the Director of Restaurants and Bars at Fairmont Empress to execute the smooth and flawless operation of both the Front and Heart of House (inclusive of restaurant and kitchen)
- Ensuring optimal performance by being a presence on the floor to support and lead the team to deliver service excellence
- Drive revenue and profit through the development and implementation of strategies, practices and promotions while in keeping with the overall concept
- Handle guest concerns and react quickly and professionally
- To assist in the recruitment and training of F&B Colleagues
- Balance operational, administrative and Colleague needs
- Conduct regularly scheduled departmental meetings
- Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
- Have full knowledge of all Outlet menus
- Manage the departmental budget
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Managing blocking and reservations in the SevenRooms booking system to support revenue maximization and guest experience in Afternoon Tea and Sunset sips
- Manage groups’ bookings for Sunset sips and Afternoon Tea experience.
- Manage reservations for tour reservations and contract with region and location teams
- Performance management of colleagues including progressive corrective action
Your experience and skills include:
- Three + years of previous Food and Beverage leadership experience required
- Previous Point of Sale System experience required
- Exceptional knowledge of wine & spirits required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous experience with Afternoon Tea service an asset
- Designation as Certified Tea Sommelier or equivalent is an asset.
Physical Aspects of Position (include but are not limited to): Frequent standing and walking, Frequent bending and kneeling, Frequent carrying and lifting
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Food & Beverage
Description
Reports To: Restaurant Manager, Food & Beverage DirectorGeneral Purpose: The Busser clears used and dirty plates, glasses, etc., from the restaurant and ensures the cleanliness of tables in a timely m
Reference
09a27d35-97e5-42a3-8b4b-1036a6aa6b6b
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Food & Beverage
Description
Reports To: Restaurant Managers, Food & Beverage DirectorGeneral Purpose: The AM Restaurant Server is an engaging and enthusiastic ambassador for the restaurant, intuiting the guest's appetites throug
Reference
ac56d908-2f17-4a7a-8c28-364015358e88
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Louisville, Louisville, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Louisville
Job Category
Food & Beverage
Description
Reports To: Food & Beverage DirectorSupervises: FOH Hourly Team and Restaurant ManagersGeneral Purpose: The Assistant Food & Beverage Director (AF&BD) assists with the overall operation of the restaur
Reference
2a8cd2a5-0369-49ef-8215-59cdd7ea899e
Expiry Date
01/01/0001
Salary
Location
Novotel Paris Les Halles, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Paris
Job Category
Food & Beverage
Description
Dans le cadre du développement de notre équipe restauration, le Novotel Paris Les Halles recherche un/une Chef de Rang H/F en CDI. Vous contribuerez à la satisfaction de notre clientèle, en les accuei
Reference
25edb60e-3150-475c-861c-12310eafc3d2
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Food & Beverage
Description
Reports To: Food & Beverage DirectorSupervises: 20 to 40 Front of House TeammatesGeneral Purpose: The Restaurant Manager manages the restaurant's daily operations, including the selection, development
Reference
9e6c8018-23a4-499f-82ca-a6f9775a2a3b
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Food & Beverage
Description
Reports To: Restaurant Managers, Food & Beverage DirectorGeneral Purpose: The Restaurant Server is an engaging and enthusiastic ambassador for the restaurant, intuiting the guest's appetites through v
Reference
dac7ce69-f62c-40f4-8390-d7c936681907
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Food & Beverage
Description
Reports To: Restaurant Managers, Food & Beverage DirectorGeneral Purpose: The AM Restaurant Server is an engaging and enthusiastic ambassador for the restaurant, intuiting the guest's appetites throug
Reference
8f084355-99d0-48b0-bb8e-344c43e371c5
Expiry Date
01/01/0001
Salary
Location
MONDRIAN MONDRIAN DOHA, Doha, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MONDRIAN
Job type
Permanent
Locations
Doha
Job Category
Food & Beverage
Description
What do we expect from you?Under the general guidance of the Director of F&B or or any other authorized by the management, ensuring that all guests have an Engaging, Dynamic Experience. Lead and driv
Reference
018050f0-02cb-47c6-92ac-53f87eb668e6
Expiry Date
01/01/0001
Salary
Location
Accor Management LLC, Doha, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MONDRIAN
Job type
Permanent
Locations
Doha
Job Category
Food & Beverage
Description
Job Purpose:Under the general guidance of the Restaurant Manager, to manage and develop the restaurant food and beverage standards and to ensure maximization of departmental profits. To optimize gues
Reference
f0342eca-5d1a-4b4a-843c-abd8ac1f9ee8
Expiry Date
01/01/0001
Salary
Location
IBIS STYLES TOULON LA SEYNE-SUR-MER, LA SEYNE SUR MER
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Part-Time
Brands
IBIS STYLES
Job type
Temporary
Locations
France
Job Category
Food & Beverage
Description
Un service à la carte pour un emploi aux petits oignons ! Bienvenue dans le restaurant de l'Ibis Styles La Seyne Sur Mer ! Nous avons besoin d'un serveur F/H en CDD à temp partiel pour renforcer no
Reference
RAPMM097
Expiry Date
01/01/0001