- Full-Time
- Permanent
- BANYAN TREE
- Rooms
__jobinformationwidget.freetext.LocationText__
Banyan Tree Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF26341F
Manager, Rooms
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
Summary
This role oversees the planning, supervision, and management of all Rooms & Front Office sections to maintain service standards aligned with the hotel’s strategic plan.
Responsibilities
• Prepare and analyze monthly P&L and month-end reports, identifying deviations from business plan goals.
• Collaborate with Finance to manage the department’s budget and financial forecasts.
• Participate in management meetings to review progress towards business plan goals and develop the annual departmental business plan.
• Coordinate with Reservations, Sales & Marketing departments to devise strategies for sound business decisions.
• Conduct daily hotel tours, ensuring team members adhere to policies and procedures.
• Conduct line-ups and weekly meetings with divisional managers, reviewing pertinent business information.
• Analyze departmental profits, expenses, occupancy, and revenue trends.
• Monitor and address guest complaints promptly and efficiently.
• Anticipate sold-out situations and assist in finding alternative accommodations for guests.
• Review out-of-order rooms and monitor accrual categories.
• Plan for future staffing needs and recruit direct reports.
• Identify and develop team members, providing mentorship and training.
• Conduct performance reviews and maintain staff training programs.
• Prepare weekly staff schedules, payroll, and gratuity reports.
• Hold monthly departmental meetings for communication and issue resolution.
• Maintain knowledge of all food & beverage services, outlets, and hotel features.
• Ensure awareness of hotel fire & life safety/emergency procedures.
• Attend assigned briefings, meetings, and trainings.
• Perform other duties as assigned by hotel management.
Experience/Certificates/Education
• Degree in Tourism & Hospitality Management
• Proven international experience in similar leadership role, preferably in a large, fast-paced luxury hospitality setting.
• Strong leadership, communication and interpersonal skills.
• High degree of professionalism with sound human resources management and business acumen capabilities.
• Fluency in verbal and written English is essential; proficiency in an additional language such as Russian, Arabic, or French is advantageous.
• Proficient in Microsoft Office programs including Excel, Word, PowerPoint, and Outlook.
• Proven track record in a global work environment, demonstrating adaptability and cultural sensitivity.
• Excellent organizational skills.
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations.
• Ability to lead, motivate, and develop a team.
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times.
• Familiarity with Opera software.
• Knowledge of Front Office computer systems and personal computers.
As part of our commitment to your growth and success, we ensure you receive the necessary support, training, and leadership throughout your journey with us. You'll have the opportunity to participate in leadership training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
Lo que estará haciendo:Dar la bienvenida a nuestros huéspedes y gestionar sus procesos de check-in y check-out.Contactar a los huéspedes con anticipación para planificar sus vacaciones.Responder y ate
Reference
e88f9315-aa20-4e4e-8018-46765981f721
Expiry Date
01/01/0001
Salary
Location
ibis budget Auckland Central, Auckland, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
Auckland
Job Category
Rooms
Description
What you will be doing.Cleaning rooms, public and storage areas, back of house and corridors to highest standardResponding to guest requests efficiently and politelyAssisting with regular equipment st
Reference
8c0119a0-1b1e-4e9b-af42-14cc6531ec8e
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Rooms
Description
Overnight CleanerYou are at the heart of the hotel! As an Overnight Janitor, you will take ownership of all public spaces and outlets, ensuring that our guests are provided with a clean, comfortable s
Reference
829a4e2d-93fa-43f8-87f0-fae7233e3942
Expiry Date
01/01/0001
Salary
Location
ibis budget Auckland Central, Auckland, New Zealand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
Auckland
Job Category
Rooms
Description
Assist with allocation of guest roomsTraining new hires as and when requiredChecking of guest roomsHands-on coaching to assisting Room Attendants and Public Areas AttendantFollow and comply with Accor
Reference
27c0123e-716a-4266-a320-4d28896844aa
Expiry Date
01/01/0001
Salary
Location
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Chadstone
Job Category
Rooms
Description
As a Porter / Concierge, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - luggage assistance, valet parking
Reference
a5f2c35f-61bb-461e-8ec7-5b01947ef6de
Expiry Date
01/01/0001
Salary
Location
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Chadstone
Job Category
Rooms
Description
As Front Office Manager, you will be responsible for overseeing the day-to-day operations of the front office and leading a team dedicated to delivering a consistently exceptional guest experience. Yo
Reference
e12b6cd1-7daf-4ca0-8f4d-f4a48180dcd6
Expiry Date
01/01/0001
Salary
Location
Novotel Hamilton Tainui, Hamilton, New Zealand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
New Zealand
Job Category
Rooms
Description
Sole responsibility and in charge of the hotel’s operations when managers are not on siteLeading the teamEnsuring safety and security of guests and staffAuditing income and revenue reportsGuest check
Reference
95d6ca02-8781-474d-8570-6f55e2edbdbb
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Banff
Job Category
Rooms
Description
Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Reception Agent, where you will be at the
Reference
db4f570b-04b1-4889-8591-89fed85ee585
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Banff
Job Category
Rooms
Description
Reporting to the Night Public Supervisor, the Night Public Spaces Attendant ensures all public areas of the hotel are clean and tidy. This role is perfect for detail-oriented individuals who take prid
Reference
a4345780-6d26-452d-af76-d26114624883
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Banff
Job Category
Rooms
Description
First impressions are everything! As a part of our Housekeeping Department with the Fairmont Banff Springs Hotel you will have the opportunity to create lasting memories for every Guest by ensuring th
Reference
89aaaba0-792d-4642-9361-6049c7c2b821
Expiry Date
01/01/0001