Manager on Duty

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone.

Mondrian Gold Coast is set on the sun-drenched esplanade of the iconic Burleigh Beach. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

The Manager on Duty at Mondrian Gold Coast is a key leader responsible for overseeing daily operations and ensuring excellent guest service. This role requires a proactive leader who is passionate about creating exceptional experiences for guests. You’ll manage daily operations, maintain high service standards, and meet guest expectations

YOUR DAY TO DAY

• Lead and oversee the Front office teams to deliver outstanding and personalised guest services, ensuring all guests receive a warm and courteous welcome.  

• Supervise and support front office teams, providing mentorship and coaching to enhance performance.  

• Act as the primary contact for guest inquiries, complaints, or special requests, handling each interaction with care and efficiency to maintain guest satisfaction.  

• Oversee daily operations, ensuring seamless coordination between Front Office, Concierge, Guest Services, Housekeeping, and other departments.   

• Ensure all guest requests are efficiently delegated to Housekeeping, Front Desk, Concierge, Maintenance, Wellness & Food & Beverage hotel departments.  

• Lead by example in ensuring service standards reflect Mondrian’s high-end lifestyle luxury and cultural connoisseurship, while always maintaining professionalism.  

• Manage and resolve any issues that arise during shifts, from guest complaints to operational challenges, swiftly and effectively.  

• Support the Front Office Manager in staff training, ensuring team members are aligned with Mondrian’s values of bold creativity, fairness, and personalised service.  

• Conduct regular property inspections, identifying areas for improvement and ensuring the property remains in immaculate condition.  

• Ensure that on-going on Job Training Programs are being utilised within the departments to meet Brand and Service Standards.   

• Ensure Ennismore and Accor training initiatives are implemented with particular emphasis on coordinated and structured on the job training to align with service standards and service procedures. 

WHY JOIN US

• Work across an iconic luxury hotel in one of Australia’s most exciting lifestyle destinations.

• Be part of a creative, fast-moving team with genuine opportunities to grow.

• Generous discounted accommodation, food, beverage and spa treatments around the world - for you, your family and friends too!

• Access to world class training programs and strategic career development opportunities.

• Employee Assistance Program - make the most of confidential counselling and support for you – all fully-covered by us.

ABOUT YOU

• Minimum 1 year experience in a Duty Manager, Front Office leadership or similar role within a hotel or hospitality environment preferred.

• Confident and professional guest service approach, with the ability to manage guest requests, complaints and VIP experiences with care and efficiency.

• Strong leadership and communication skills, with the ability to support, motivate and work collaboratively with teams across multiple departments.

• Proficiency in hotel systems, Microsoft Office and general computer skills.

• Highly organised with strong attention to detail, professionalism and the ability to remain calm in a fast-paced luxury environment.

• Work across an iconic luxury hotel in one of Australia’s most exciting lifestyle destinations.

• Be part of a creative, fast-moving team with genuine opportunities to grow.

• Generous discounted accommodation, food, beverage and spa treatments around the world - for you, your family and friends too!

• Access to world class training programs and strategic career development opportunities.

• Employee Assistance Program - make the most of confidential counselling and support for you – all fully-covered by us.