Maintenance Manager

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Scope and Objectives 

To ensure a smooth and efficient operation in the Maintenance Department in relation to the Company Core Process; thus, directly impacting on the maintenance of facilities, equipment and attractions.

This position manages the maintenance administrative team by liaising directly with the Maintenance departments to ensure that the department operations are performed in an effective, up to date and accurate manner whilst maintaining confidentiality in all aspects of Management, Colleague and Company information. This key role also requires liaising between different departments such as Finance, Procurement and Warehouse etc.

Example of Duties

Essential Function

Average Percent of Time

60%

Managing Maintenance Administrative team whilst extending support to Maintenance Coordinators to meet the operational needs of Maintenance Department.

20%

Serves as Primary contact for Operational & Administrative Requests Internally & Externally.

10%

Handling incoming calls, correspondence & Communication Support.

5%

Coordinates the provision of Office & staff Support Services to the office, and oversees and/or participates in the coordination, supervision and completion of special events.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Develop new or review existing preventative maintenance plans and identify tasks that need improvement for review by superior.
• Monitor the CM work orders and take necessary actions in coordination with supervisor.
• Ensure all the required SOP’s are prepared trained the staff and ensure maintenance work carryout as per the SOP.

Physical Requirement

Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 80 lbs., climb ladders up to 40 feet high and reach in all directions, often times overhead

Frequency Key:  Never – 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 hours; Constant - 6-8 hours

Some lifting of cartons or boxes, climbing on step stools, opening file drawers

Physical Activity

Frequency

Sitting

Occasional

Walking/Climbing stairs                     

Frequent

Crouching/Bending/Stooping

Occasional

Reaching

Occasional

Pushing/Pulling

Occasional

Near Vision

Frequent

Far Vision

Occasional

Hearing

Constant

Talking

Constant

Lifting/Carrying (#50 lbs)

Occasional

Travel

Occasional

Physical Activity

Frequency

Other Duties 

Assimilate the Accor Mission, Vision & Values culture through understanding, supporting and participating in all elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Accor from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all team members are required to fully comply with Accor rules and regulations for the safe and efficient operation of the hotel facilities.  Team members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination.

In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

HSE Requirements 

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.”

Organizational Relationships 

Positions directly reporting to this position (titles):

HVAC Technician, Electrician, Electronic Technician, BMS/Fire Alarm Technician, General Mechanics, Plumber, Kitchen & Laundry Technician, Handyman, Carpenter, Painter, …etc

Manage all Technicians in Engineering Department

Specific Job Knowledge, Skill and Abiliy  

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable adjustments.

• Excellent written and verbal communication skills.
• Ability to effectively deal with a variety of audiences, some of whom will require high levels of patience, tact and diplomacy.
• Strong computer literacy including knowledge of Windows XP and Microsoft Office Suite of products including Word, Excel, and PowerPoint.
• Proficiency in basic mathematics and good analytical skills.
• Ability to exercise independent judgement and discretion while performing various responsibilities.
• Ability to prioritize workload; managing various projects and demands on a concurrent basis.
• Ability to work independently.
• Ability to work quickly and under pressure to meet deadlines.
• Strong organizational skills.
• Knowledge of effective reporting and tracking systems for project planning and execution.
• Good problem solving and research skills.
• Knowledge of preparation of facilities register, PPM plan, BOQ, Spare parts requirement, CM work order monitoring, DLP tracking and closing etc.
• Manage the stock inventory and make the material request as needed in coordination with Store keeper.