Lobby Lounge & Concept Store Manager

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

The Lobby Lounge & Concept Store Manager is a dual-role position responsible for leading the operations of the Lobby Lounge—a vibrant social hub that reflects SO/’s avant-garde spirit—and the Concept Store, which showcases curated fashion, art, and lifestyle pieces. This role blends hospitality, retail flair, and creative storytelling, ensuring both spaces deliver an exceptional guest experience aligned with the SO/ brand DNA.

Key Responsibilities

Lobby Lounge Operations:

• Oversee daily operations of the Lobby Lounge, ensuring seamless service and a stylish, welcoming atmosphere.
• Lead the team in delivering exceptional guest experiences through personalized and intuitive service.
• Collaborate with the culinary and mixology teams to maintain innovative menus, signature drinks, and seasonal activations.
• Monitor guest satisfaction, resolve issues efficiently, and ensure brand standards are consistently met.

Concept Store Operations:

• Manage the daily retail operations of the Concept Store, ensuring visual merchandising, stock management, and sales performance align with brand expectations.
• Curate and showcase a selection of high-end fashion, design, and lifestyle items that resonate with SO/’s chic and contemporary aesthetic.
• Build strong relationships with retail partners and local designers to maintain fresh and exclusive product offerings.
• Train and inspire the team to provide elevated, story-driven retail service.

Leadership & Collaboration:

• Recruit, train, and motivate team members for both areas, ensuring a culture of creativity, excellence, and brand passion.
• Work closely with Marketing and Events to design cross-promotions, collaborations, and pop-up activations connecting the Lobby Lounge and Concept Store experiences.
• Analyze performance metrics, implement improvement plans, and drive revenue growth through innovative ideas and premium guest engagement.

• Minimum 3 years of experience in hospitality or retail management, preferably in a lifestyle or luxury environment.
• Strong background in F&B service and/or boutique retail operations.
• Passion for fashion, design, and contemporary culture.
• Excellent leadership, communication, and guest relation skills.
• Fluent in English; additional languages (especially Arabic) are a plus.
• Creative mindset with a keen eye for detail, style, and presentation.

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.