JUMP TO CONTENT
  1. Full-Time
  2. Permanent
  3. Food & Beverage
  4. Accor

__jobinformationwidget.freetext.LocationText__

Raffles Udaipur, Udaipur, India

__jobinformationwidget.freetext.ExternalReference__

REF16316D

F&B Hostess

Region

Luxury & Lifestyle



Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.


Job Description

  • Maintain complete knowledge of:
  • Dining room layout, table/seat/section numbers, proper table setups, room   capacity, hours of operation, price range and dress code
  • Restaurant reservation procedures
  • Daily house count, arrivals, departures, VIP’s
  • Scheduled in-house group activities, locations and times
  • All department policies / service procedures
  • Answer telephone within 3 rings, using correct salutations and telephone etiquette.
  • Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
  • Communicate reservation or cancellation changes to management as they arise throughout the shift.
  • Monitor the preparation of own assignments, ensuring compliance to departmental standards.
  • Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
  • Ensure that the hostess stand is cleaned and organized.
  • Review the Reservation book, pre-assign designated tables and follow up on all special requests.
  • Greet the guests at the entrance of the restaurant.
  • Seat Guest accordingly to floor plan / being fair to each waiter.
  • Show guests their table which has been designated to them
  • Ensure that the guests are pleased with their table.
  • Present the open menu to the guest.
  • Ensure that the tables are set to the best service of the guest.
  • Anticipate heavy business times and organize procedures to handle waiting lines.
  • Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
  • Maintain positive guest relations at all times.
  • Be familiar with hotel services / activities to respond to guest inquiries accurately.
  • Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
  • Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
  • Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
  • Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
  • Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
  • Promote a cooperative working climate, maximizing productivity and quality.
  • Do table visits systematically at each meal period to ensure guest satisfaction.
  • Promote F&B Outlets to each customer in down time.
  • Successful completion of the training process.
  • To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
  • To assist in Menu printing.

Administration

  • To collect all general requisitions and food & beverage requisitions.
  • To prepare and record all inventory on daily, monthly and quarterly basis.
  • Report any engineering issues and make a request for the same.
  • Maintain daily logs and update the Logbook on daily basis.

Financial and Revenue Responsibilities

  • To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
  • To perform cashiering functions and to ensure that the outlet cashiering procedures are strictly adhered to.
  • To perform beverage inventory on a daily basis and informing the management of any discrepancies on a daily basis.

Guest Service Responsibilities

  • To establish a professional rapport with guests and maintain good customer relationship.
  • To handle guest enquiries in a friendly, courteous and efficient manner.
  • To be fully knowledgeable about all bar products, wine and cocktail recipes.

GENERAL DUTIES:

  • To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
  • To provide friendly, courteous and professional service at all times.
  • To maintain good working relationships with colleagues and all other departments.
  • To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
  • To comply with local legislation as required.
  • To respond to any changes in the department as dictated by the needs of the hotel.
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
  • To attend training and meetings as and when required.

Confidentiality

  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
  • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. 

Qualifications

Qualifications

  • Relevant experience as a F&B Hostess or similar is an asset  
  • Diploma/ BS degree in hospitality management, business administration, or related field
  • Excellent communication skills & guest engagement skills 
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Ability to work flexible hours
  • Proficiency in English

Additional Information

Benefits

  • An opportunity to be with world’s preferred hospitality company
  • Captivating and rewarding experience working alongside passionate professionals
  • Range of exclusive Heartist Benefits
  • Develop your talent through learning programs by Academy Accor.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Search

Browse Jobs