Lobby Hostess job in SOFITEL SOFITEL DUBAI THE PALM LUXURY APARTMENTS, Dubai, United Arab Emirates

__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Brands__ SOFITEL

__vacancyopjusttionswidget.opt-Job Category__ Rooms

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Company Description

Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With magnifique touches of French elegance interlaced throughout the hotel, we invite you to ‘Live the French way’ and indulge in excellence.

Job Description

Ensures that our guest have memorable experiences at Sofitel Dubai The Palm.
Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
Assist guest in resort activity enquiries/requests.
Ensure that established levels of guest service are maintained at all times within the reception area.
Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
Ensure sufficient stocking of welcome beverage, refresh towels and special amenities are maintained.
Coordinate transportation for guests in collaboration with the concierge desk.
Handle difficult situations while effectively following resort policies and procedures.
Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Manager.
Keep the immediate Manager / Supervisor promptly and fully informed.
Ensure safety and security of guests.
Actively participate in upselling Spa, Food and Beverage outlets and excursions.
Ensures the standards of service as well as the LQA requirements are followed and adhered to.

Qualifications

Excellent communication skills and presentation
Ability to converse with guest from diverse background
Fluency in English, foreign languages an advantage
Minimum 1 year experience as a Lobby Host; preferably in a similar quality hotel
A friendly and outgoing behavior
Proactive, resourceful and able to work independently
Has strong decision making abilities

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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