- Full-Time
- Permanent
- RIXOS
- Rooms
__jobinformationwidget.freetext.LocationText__
Rixos Marina Abu Dhabi, Abu Dhabi, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF22814R
Russian Speaker Lobby Hostess
Region
Luxury & Lifestyle
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.
MAIN DUTIES AND RESPONSIBILITIES:
1.1.1 Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
1.1.2 Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
1.1.3 Register and process check in/out for all VIPs guests efficiently and professionally.
1.1.4 Escort VIP gussets to their rooms.
1.1.5 Update guest information into the computer after a complete check in.
1.1.6 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
1.1.7 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
1.1.8 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
1.1.9 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
1.1.10 Handle issuance of guest room key cards and ensure effective control for guest security.
1.1.11 Ensure that all messages, mails and packages are delivered to the guest room.
1.1.12 Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
1.1.13 Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
1.1.14 Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.
1.1.15 Follow up with Bell desk regards shuttle Bus.
1.1.16 Daily courteous calls to VIP rooms, so too with other guests.
1.1.17 Report any unusual occurrences or requested to manager.
1.1.18 Be aware of the hotel accident Prevention Policies.
1.1.19 Ensure the cleanliness and neatness of front office area.
1.1.20 Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
1.1.21 Check Hotel situation, occupancy, functions, groups, VIPs.
1.1.22 Re-announce VIP rooms to Housekeeping and F&B departments.
1.1.23 Check if all departure details for the day have been taken, as well as for the next day.
1.1.24 To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.
1.1.25 Check VIP rooms after amenities are placed.
1.1.26 Coordinate with the lobby manager regards arrival & departure transport arrangements for the day.
1.1.27 File daily Guest Relations report and documents systematically.
1.1.28 At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
1.1.29 Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
1.1.30 Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.
1.1.31 To effectively handle all guest complaints concerning the Front Office in co-ordination with the Assistant Guest Relations Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.
University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.
- Competitive Salary and Compensation:
- Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
- Training and Development Opportunities:
- Access to training programs and development opportunities to enhance skills and advance within the company.
- Career Advancement:
- Opportunities for career growth and advancement within the Rixos Hotels group.
- Health and Wellness Benefits:
- Comprehensive health insurance coverage.
- Employee Recognition Programs:
- Recognition programs to acknowledge and reward outstanding performance and dedication.
- Work-Life Balance:
- Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
- Uniforms and Dress Code:
- Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
- Social Events and Activities:
- Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
- Transportation Services:
- Transportation services.
- Employee Wellness Programs:
- Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
FAIRMONT HANOI, Hanoi, Vietnam
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Hanoi
Job Category
Rooms
Description
ResponsibilitiesFront Office OperationParticipate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issuesCheck tha
Reference
cbb0d64f-f6a0-483c-bfba-ac9441964f3f
Expiry Date
01/01/0001
Salary
Location
Pullman Jakarta Indonesia Thamrin CBD, Central Jakarta, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Central Jakarta
Job Category
Rooms
Description
Duty Manager plays a key leadership role in the day-to-day operations of the hotel, acting as the Manager on Duty during assigned shifts. This position ensures that all departments operate efficiently
Reference
228d3fb1-73f2-4214-bdd1-74b543457b6f
Expiry Date
01/01/0001
Salary
Location
Novotel Goa Resort & Spa, Candolim, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Candolim
Job Category
Rooms
Description
Laundry Associate You are at the heart of the hotel! As a Laundry Associate, you will be Responsible for washing hotel linen, uniforms and guest laundry. To perform laundry washing responsibilities
Reference
ea60532d-cc07-4655-bb92-e866a8db94cc
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Tour Eiffel, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Apprenticeship
Locations
Paris
Job Category
Rooms
Description
Rattaché.e au Directeur Hébergement, le Guest Relation est un.e expert.e de l’opérationnel et de la relation client. Il/Elle est en charge de piloter, d’animer et de superviser la satisfaction et la f
Reference
bbca1492-e1b5-492c-8569-4cf4df0ac3d8
Expiry Date
01/01/0001
Salary
Location
Novotel York Centre, York, United Kingdom
Experience Level
Associate
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
York
Job Category
Rooms
Description
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Reference
e263f37d-fced-482f-bf36-14f12595e255
Expiry Date
01/01/0001
Salary
Location
Sofitel Lyon Bellecour, Lyon, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Lyon
Job Category
Rooms
Description
En tant que réceptionniste, vos principales missions seront :· D’assurer à chaque client un accueil chaleureux, efficace et conforme aux standards de qualité de l’établissement.· De garantir le bon d
Reference
c17100a4-9d4d-43e1-bc9c-c5fa0a956323
Expiry Date
01/01/0001
Salary
Location
Pullman Adelaide, Adelaide, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Adelaide
Job Category
Rooms
Description
Job Summary: Responsible for overseeing the daily housekeeping operations to ensure cleanliness, organization, and guest satisfaction are maintained at a high standard. The role includes supervisin
Reference
aaf5770f-cf4c-4527-a84c-9a8ecb40e3a3
Expiry Date
01/01/0001
Salary
Location
Pullman Jakarta Indonesia Thamrin CBD, Central Jakarta, Indonesia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Central Jakarta
Job Category
Rooms
Description
As a Front Desk Agent, you are the first point of contact for our guests. You are responsible for delivering outstanding service through warm greetings, efficient check-in/check-out procedures, and pr
Reference
dcb7f8d2-e38c-4ab6-8000-aac9e93909d6
Expiry Date
01/01/0001
Salary
Location
Novotel Abu Dhabi Al Bustan, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Abu Dhabi
Job Category
Rooms
Description
Guest Service Agent First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorab
Reference
5e85975e-0665-4d05-a4b9-73b4ee5df38b
Expiry Date
01/01/0001
Salary
Location
ibis Versailles Château, Versailles, France
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Versailles
Job Category
Rooms
Description
MISSION :Le Chef de Réception (H/F/X) est chargé de coordonner les équipes de réception dans le but de maintenir un taux d’occupation et des revenus optimaux, tout en veillant à offrir un service prév
Reference
1652f8b6-bfd4-49fb-a13a-2541e1478a3b
Expiry Date
01/01/0001