- Full-Time
- Permanent
- Rooms
- ACCOR
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La Cigale Hotel Managed by Accor, Doha, Qatar
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REF68012W
Lobby Ambassador- Chinese Speaker
Region
Luxury & Lifestyle
Banquet Coordinator
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities.
What you will be doing:
As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times. Your presence in the lobby sets the tone for the guest experience, and you are expected to uphold the highest standards of courtesy, discretion, and service excellence at all times.
- Greet all guests with genuine warmth, professionalism, and attention to detail, ensuring a memorable first impression.
- Act as the primary point of contact in the lobby area, offering assistance and personalized service to both local and international guests, especially Mandarin-speaking visitors.
- Anticipate guest needs, provide accurate information about hotel facilities, and assist with directions or requests.
- Liaise closely with Front Office, Concierge, Bell Desk, and other departments to ensure smooth guest experiences.
- Provide concierge-style support, including recommendations, reservations, and handling special requests with grace.
- Address and resolve guest concerns promptly, ensuring satisfaction while upholding the brand’s commitment to excellence.
- Maintain a polished and elegant presence at all times, reflecting the sophistication of the hotel.
- Support VIP and loyalty guests with extra care and personal attention.
- Assist in translating and communicating between guests and non-Mandarin-speaking staff when necessary.
Your experience and skills include:
- Minimum of 1–2 years of experience in Guest Relations, Front Office, or customer service roles, preferably in luxury hotel.
- Experience working in a multicultural environment is a plus
- Fluent in Mandarin Chinese and English (spoken and written).
- Well-groomed appearance and polished presentation in line with luxury hospitality standards.
- Excellent communication and interpersonal skills.
- Warm, approachable, and guest-focused attitude.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations with professionalism.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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