Learning & Development Manager

Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.

In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Muğla, and Istanbul regions.

We are seeking a valuable team member for the position of “Learning & Development Manager" to be considered at Rixos Tersane İstanbul.

• Review the Learning needs analysis for the hotels prior to the budget and assist the Director of Human Resources in budget preparations
• Review with the Director of Human Resources the implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
• Follow-up on all training activities within the hotel
• Ensure with all Mandatory Corporate Training the properties and 100% compliant (Colleagues, Orientation )
• Ensure coordination and delivery of training programs of all internal and external providers
• Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
• Develop quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
• Support the Quality Manager in the development of Departmental Trainers as required
• Supervise the completion of compliance training i.e. Fire Safety, Sustainable Tourism, First Aid
• Review how cross training is used in the properties and see if there can be a way to do multi-property training
• Be the champion of the employee generated content and assist in the creation of a learning culture
• Demonstrates pro-activity in measuring both feedback about the learning experience as well as sustainable behavioral change. Is confident using INES to create reports, can analyze and interpret this data to share with key stakeholders. Uses data for decision-making.

• Bachelor’s Degree/Master’s Degree from a reputable hospitality/business school preferred or equivalent
• Minimum 5 years of total experience ideally with strong operations background
• At least 4 years of experience in in a single property or cluster-based role
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language
• Strong working knowledge of Digital tools
• Strong leadership, interpersonal and training skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A motivator & self-starter