Learning & Development Manager

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Develop and execute the hotel’s annual Learning & Development strategy and training calendar

• Conduct training needs analysis in collaboration with Department Heads

• Deliver onboarding, brand induction, service culture, compliance, and leadership training programs

• Facilitate soft skills, operational, and supervisory development workshops

• Drive talent development initiatives including succession planning and career pathways

• Support performance management processes and individual development plans

• Ensure compliance with brand standards and Accor/Raffles learning frameworks

• Monitor training effectiveness and prepare monthly L&D reports and metrics

• Promote employee engagement activities and a learning culture across the hotel

• Manage training budget and external training providers

• Bachelor’s degree in Human Resources, Hospitality Management, or related field

• Minimum 3–5 years’ experience in Learning & Development or Training, preferably in hospitality or luxury hotels

• Strong facilitation, coaching, and presentation skills

• Excellent communication skills in English and Khmer

• Knowledge of adult learning principles and training methodologies

• Strong organizational and stakeholder management skills

• Proficient in MS Office and Learning Management System platforms

• Passionate about developing people and service excellence

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.